The Implementation Specialist is responsible for managing the planning, coordination, and execution of TouchTour projects, ensuring high standards and client satisfaction. Responsibilities include maintaining project schedules, coordinating internal resources, troubleshooting technical issues, and providing strategic advisory support to clients.

As a Solutions Specialist at Engrain, you will provide exceptional support for core products and assist in the creation of troubleshooting documentation. You will communicate technical solutions to customers, identify and provide solutions to common issues, conduct training, and collaborate closely with the product team.

The Implementation Specialist will plan, coordinate, and execute software projects while ensuring exceptional customer service. Responsibilities include managing project timelines, conducting product reviews and client training, addressing customer inquiries, and advising on digital marketing strategies.