The Customer Success Manager is responsible for ensuring customer satisfaction and success within their assigned accounts. They collaborate with Account Executives and other team members to promote product adoption and engagement, anticipating customer needs, and improving the customer experience.

The Customer Adoption Manager will play a key role in customer retention and satisfaction by supporting clients in adopting and maximizing product value, pro actively monitoring performance indicators, designing recovery strategies, and collaborating with cross-functional teams to enhance client engagement.

As a Customer Success Specialist at Analytical Wizards, you will provide onboarding support, create reports, maintain customer success plans, monitor usage, and identify upsell opportunities. Requires 1-4 years of customer-facing experience, attention to detail, analytical skills, and strong communication abilities.