Top Customer Success Jobs
The Complex Claims Representative manages complex accounting malpractice claims by evaluating coverage, assessing liability and damages, setting reserves, negotiating settlements, and collaborating with team members. The role involves customer interaction, compliance with regulations, and ensuring timely resolution of claims.
The Sr. Client Services Manager is responsible for managing client relationships, developing service strategies, and ensuring successful account renewals. They focus on client satisfaction, oversee claims services, and collaborate with underwriting to maintain competitive rates while managing complex claim service issues.
Responsible for developing and directing claim service strategies, managing branch underwriting and agency relationships, and driving customer satisfaction within defined service standards. Builds and maintains business relationships with clients, agents, and brokers to support new business and retention goals. Develops innovative products and services based on client input and profitability goals. Acts as a primary contact for assigned clients and national clients, providing technical, administrative, process, and marketing expertise.
The Claims Representative manages low to moderate complexity commercial claims under supervision, ensuring compliance with protocols. Responsibilities include investigating claims, verifying policy coverage, maintaining documentation, interacting with customers, and authorizing disbursements within limits, contributing to customer satisfaction and compliance with regulations.
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