The Customer Success Specialist will manage renewals and foster growth for medium-sized customer accounts. Key duties include escalating renewal issues, monitoring customer health through Gainsight, leading product enablement activities, and creating individual qualified leads. The role also involves collaborating with the product enablement lead to ensure customers receive maximum value from HCSS products.

The Customer Success Analyst will manage customer renewals and account growth, focusing on the Low customer segment. Key responsibilities include ensuring timely renewals, monitoring customer health via Gainsight, creating IQLs for cross-selling opportunities, and collaborating with the Product Adoption lead. The role also involves escalating churn risks and recommending automation improvements for efficiency.

The Customer Success Operations Manager will optimize customer success processes, analyze data, and implement operational strategies to enhance customer experience and retention. Responsibilities include developing workflows, analyzing metrics, creating reports, and supporting customer onboarding and engagement.