The role involves optimizing ChurnZero and Zendesk platforms to drive customer engagement, streamline workflows, and enhance reporting capabilities, while collaborating with various teams to refine processes and ensure data integrity.

Manage and optimize the Zendesk platform to enhance customer service, oversee configurations, reporting, and implement AI tools while driving continuous improvement in service delivery.

The Onboarding Specialist manages customer onboarding for Cin7, including project management, training, and client technical support, ensuring a smooth product implementation.