The Account Manager will manage a diverse portfolio of clients, develop and grow client programs, and drive revenue through upselling and cross-selling products and services. They will be the primary contact for clients and internal teams, hosting meetings, tracking performance metrics, and ensuring timely project delivery.

The Mission Control Specialist will manage real-time call traffic and ensure service levels at a call center. Responsibilities include monitoring adherence to schedule, reporting KPIs, analyzing call flow, and recommending staffing adjustments based on performance metrics.