Top Customer Success Jobs
The Customer Success Manager (CSM) at BlackLine partners with Lead Account Managers to enhance customer integration of strategy, process, and technology, focusing on the Office of the CFO. Responsibilities include verifying platform setups, encouraging training, optimizing processes, and advising on digital transformation to drive customer satisfaction and reduce churn.
The Senior Accounts Receivable Specialist will manage customer payment issues, carry out collection activities, monitor accounts for irregularities, improve collection processes, and train team members. This role involves leading projects and providing guidance to junior staff, ensuring accuracy and compliance in accounts receivable operations.
The Customer Renewals Manager is responsible for managing contract renewal initiatives, maintaining a high retention rate, and developing existing customer relationships. They negotiate renewal contracts, identify upsell opportunities, and communicate risks clearly while coordinating with internal teams to ensure customer satisfaction throughout the renewal lifecycle.
Featured Jobs
The Senior Customer Success Manager at BlackLine will guide customers through their journey post-sales by optimizing product adoption, preventing churn, and enhancing customer satisfaction through expert advice and strategic alignment with client goals. They will mentor new CSMs and maintain strong relationships with key customer stakeholders to maximize value from BlackLine solutions.
The Client Support Analyst 3 will be responsible for creating and maintaining client-facing and internal Knowledge Base articles, videos, and training materials. They will collaborate with Support Management and other teams to ensure the accuracy and effectiveness of knowledge assets and conduct training for support staff.
The Customer Success Manager partners with Lead Account Managers to enhance customer experiences through process optimization and digital transformation strategies, leveraging BlackLine's software. They ensure effective platform setup, facilitate training for system administrators and end-users, and guide customers on their digital transformation journeys by designing tailored roadmaps and innovative solutions.
The Associate Client Support Analyst supports incoming customer inquiries, analyzes functional requirements, and collaborates on technical solutions. They assist in the creation of training materials, manage FAQs, and ensure the quality of support services, all while providing a high level of customer service and utilizing ticketing systems.
The Customer Success Manager at BlackLine partners with account managers to implement customer strategies involving process and technology for optimizing the financial close process. Responsibilities include facilitating customer training, process optimization, and digital transformation while leveraging BlackLine’s platform and expertise in finance and accounting.
The Senior Customer Success Manager at BlackLine delivers post-sales support to onboarded customers, enhancing their experience and optimizing adoption of the platform. They act as trusted advisors, providing coaching, conducting business reviews, and ensuring client satisfaction while mentoring new CSMs and aligning initiatives with customer goals.
All Filters
No Results
No Results
