Top Customer Success Jobs
The Customer Service Representative at Beyond Finance will act as the main contact for clients in financial hardship programs, providing exceptional service through inbound and outbound calls. The role involves understanding client needs, resolving issues, and collaborating with various departments to enhance the customer experience, all while working in a remote call center environment.
The Bilingual Client Retention Specialist will educate and assist clients enrolled in financial hardship programs, deescalate concerns, analyze financial situations, and develop customized solutions to retain clients within the program. This role prioritizes providing exceptional customer service and achieving retention targets.
As a Bilingual Customer Service Representative, you will be the main point of contact for clients in financial hardship programs. You'll provide exceptional customer service by responding to client requests, solving problems, and educating clients about programs. Responsibilities include documenting client requests, maintaining relations, and working efficiently in a remote call center environment.
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As a Client Retention Specialist, you will educate clients on Beyond Finance's financial hardship programs, deescalate issues, analyze financial situations, and help retain clients while achieving retention targets. You'll provide exceptional customer service primarily through phone interactions.
The Negotiations Specialist role involves coordinating efforts to negotiate delinquent accounts for clients, working closely with external partners to secure the best possible savings while providing oversight to client finances. The position requires strong communication skills, time management, and a dedication to helping clients succeed.
The Senior Procurement Specialist will support the Procurement Manager by acting as a point of contact for contracts, conducting research and cost analysis, negotiating contracts, monitoring performance, managing vendor relationships, and contributing to cost reduction and value optimization efforts.
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