Top Customer Success Jobs
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The Billing Specialist will review customer contracts for accuracy, assist with invoicing, enter sales orders in the accounting system, manage customer requests, and provide audit support for revenue transactions, all while collaborating with various teams within Acquia.
As an Associate DXP Support Specialist, you will be the first point of contact for customers, triaging issues and resolving them in real time. You will assist with troubleshooting across a multi-cloud suite and collaborate with technical teams. Excellent communication skills and a basic understanding of OS and LAMP stack are vital.
The Customer Value Manager at Acquia is responsible for developing long-term relationships with CDP customers, ensuring they maximize value from their investment through personalized recommendations and strategic insights. This role requires effective communication, advocacy for customer needs, and collaboration with cross-functional teams to achieve customer retention and satisfaction.
The Associate Collections Analyst will manage collection functions, resolve customer billing concerns, review invoices, and assist in streamlining processes within Revenue Accounting. Responsibilities include analyzing bad debt allowance, maintaining customer communication, and participating in audits.
The Associate DXP Support Specialist acts as the first point of contact for customers, handling requests through various channels, resolving complex problems, and collaborating with both technical and non-technical teams. They also provide preliminary troubleshooting and ensure timely communication with clients, all while utilizing available resources for continuous improvement.
The Technical Enablement Specialist empowers partners to use Acquia’s technology effectively, providing education on products, assisting in product demonstrations, and collaborating with internal teams to stay updated on enhancements. They maintain necessary systems for engaging presentations and cultivate relationships with partners and Acquia customer accounts.
The Partner Enablement Specialist will develop and execute product enablement strategies for partners, assist in project management of enablement assets, create training solutions, and manage the Partner Portal while collaborating with various teams to enhance partner performance.
As an Associate DXP Support Specialist, you will serve as the first point of contact for customers, assisting with troubleshooting and resolving technical challenges, collaborating with various teams, and maintaining clear communications. You will also leverage internal resources to enhance customer support.
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