Top Customer Success Jobs

As a Customer Success Manager at BuildOps, you will be responsible for driving customer retention and satisfaction by building strong relationships, becoming a product expert, monitoring health metrics, and facilitating account growth while traveling to customer sites. Ideal candidates will have a background in customer success or account management and strong communication skills.

The Manager of Customer Support at BuildOps will lead a team, improve operations, enhance customer experience, manage training efforts, and oversee documentation. The role involves performance monitoring, collaboration with other departments, and refining support processes to align with business growth.

As Manager of Customer Success, you'll lead and develop the Customer Success team, ensuring customer onboarding, training, and ongoing support. You'll track KPIs, resolve customer challenges, and implement retention strategies while fostering a customer-centric culture and aligning strategies with company goals.