The Senior Enterprise Success Manager at IDeaS is responsible for developing and maintaining strong relationships with key enterprise clients, providing high-quality service and support, and ensuring client satisfaction and retention. This role involves serving as the primary post-sale point of contact, understanding clients' objectives, managing client communications, and identifying opportunities for client engagement and system optimization.

The Sr. IDeaS Success Manager, Enterprise acts as a primary post-sale contact, fostering strong relationships with enterprise clients to enhance their experience with IDeaS solutions. Responsibilities include conflict resolution, client communications, managing stakeholder meetings, and ensuring alignment to improve efficiencies and user engagement, alongside monitoring client success metrics.