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The Brokerage Operations Process Specialist will enhance operational efficiency by optimizing processes and developing training initiatives. Responsibilities include managing operational documentation, handling customer support inquiries, leading process improvements, and collaborating with internal stakeholders to ensure readiness for product changes.
The Manager Escalation Specialist will manage Tier 2 complaint escalations across various support channels and provide guidance to frontline advocates. This role focuses on ensuring compliance, resolving escalated customer issues, and collaborating with internal teams to enhance the Cash App experience.
The Global Seller Implementation Specialist is responsible for managing the onboarding process for sellers, providing virtual and onsite training, addressing obstacles to ensure a successful go-live timeline, and maintaining expertise in Square's platform and products. This role combines project management skills with customer-facing support to enhance seller experiences.
The Brokerage Operations Service Specialist at Cash App will manage customer communications concerning brokerage accounts, process daily operations to maintain service levels, document complaints, identify customer experience issues, and enhance support training. The role requires a focus on compliance and service excellence within the financial operations of the firm.
The Customer Support Specialist will assist Square Japan customers via phone and email, helping them resolve issues, utilize Square products effectively, and communicate feedback to product teams. They will analyze customer trends and provide a seamless support experience while working remotely or in a hybrid capacity.
As a Merchant Support Specialist, you will handle inbound and outbound calls and digital queries from retail partners, support onboarding, update merchant details, manage account queries, resolve disputes, and identify issues to improve merchant satisfaction.
As a Compliance Specialist, you will monitor compliance-related alerts, verify merchant information, conduct due diligence, ensure operational deliverables meet SLAs, and provide training to new team members. You'll work cross-functionally to maintain compliance programs and communicate with customers and partners regarding compliance issues.
The Brokerage Operations Trading Specialist will support trading operations, manage trade-related issues, ensure compliance with regulations, and collaborate with teams to improve processes. Responsibilities include assessing risks, managing liquidation of accounts, conducting research, and maintaining necessary documentation.
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