As the Director of Customer Success, you will lead the Customer Success team, drive performance and growth, ensure customer satisfaction, and manage key business metrics like NDR and NPS. You'll develop customer success strategies, analyze metrics, foster stakeholder relationships, and optimize internal processes for effective customer engagement.

Seeking a Customer Success Manager to own the post-sale experience for a fast-growing B2C customer base. Responsible for establishing consultative relationships with customers, identifying new revenue opportunities, and driving early renewals. Must have 2-4 years of experience in a start-up or finance, and a track record of data-driven projects and complex project management.