The Content Strategist will develop experience concepts and narratives for the retail bank, collaborating with designers and other teams to improve customer experiences. Responsibilities include translating complex ideas, advocating for human-centered design, creating content experiences, and ensuring clarity and compliance in all communications.

The Sr. Associate, Content Editor at Capital One Canada is responsible for ensuring all communications are grammatically correct, consistent, accurate, adhere to editorial style and brand guidelines, and have received necessary approvals. They collaborate with cross-functional teams to deliver error-free communications across various channels like digital and print. The role involves maintaining a deep understanding of products, challenging and improving content, and incorporating feedback from stakeholders.