Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.
We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air – their expertise powers our steadfast promise: See the world, differently.
To learn more about Kensington, visit kensingtontours.com
Job Description
As a Yacht Specialist, you are responsible for the planning, selling and implementation of luxury yacht charters and private-guided high-touch experiences for our customers.
From the initial conversations to providing expert advice, and yacht knowledge, from sourcing suitable yachts, collecting quotes to sending confirmations and drafting contracts, you will work closely with high-end customers and service providers to create the ultimate ultra-luxe travel package for each of your clients. You will need to craft your approach creatively and you will negotiate, handle objections, and identify additional business opportunities. It’s your goal to ensure all clients return home having had a trip which exceeds their expectation.
Who You Are
- A Passionate Traveller & Yacht Expert - A mountain climber, a deep diver, an explorer, a curious nomad or perhaps a globetrotter who has lived, worked or traveled extensively in your specialized region. Ideally, you have worked in the luxury yacht industry as a broker
- A Fabulous Storyteller - You share your destination and yacht expertise passionately and can create a story that ignites excitement through a warm phone presence and professional email communications.
- A High Performer - A trusted advisor, an account manager, an entrepreneur. You know how to follow a lead, entice a client, close a sale and guarantee satisfaction.
- A Devoted Team Player - Your team matters to you. You enjoy partnering with and supporting each other during work hours, and the conversations will likely continue when the computer is off.
- A Curious Learner - You are excited to keep updated with new product development and thrive on continuing to build intimate knowledge of your region.
Qualifications
- Minimum 3 years of sales experience in the luxury market
- Ideal candidates have previously worked on/in the yacht industry as a yacht broker, central agent, or yacht service provider.
- Must possess experience in building FIT packages servicing high-touch clientele
- Experience in the yacht industry including yacht destination knowledge, yacht terminology, contracting or servicing yachts
- Well-versed in consultative sales approach
- Proven record of meeting and exceeding monthly sales targets
- Expert in client relationship building specifically with high-touch clients
- Ability to resolve problems independently in a timely manner
- Appreciate and exemplify teamwork
- Able to thrive in an entrepreneurial environment.
- Team-oriented
- Thrives in a KPI-driven environment
- Highly functional in a fast-paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
- Ability to build trust and work through conflict both upwards and downward.
We thank all candidates for their interest however only those selected for an interview will be contacted.
What We Do
Kensington Tours offers custom and private guided tours to over 100 countries worldwide. The flexibility of Kensington’s offerings results in tailor-made journeys that are carefully handcrafted to deliver personalized adventures like no other company. Kensington Tours was named one of “The Best Adventure Travel Companies on Earth,” by the editors of National Geographic Adventure Magazine, “World’s Best Awards 2011”, "World's Best Awards 2015" by Travel and Leisure Magazine, and the "2015 Travvy Award" for Best Reservations Team.
