Front Desk Coordinator

Front Desk Coordinator

Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets.

As a Front Desk Coordinator, you will serve as an integral member of the Workplace Experience team and Jump, ensuring the seamless operation of administrative functions and enhancing the employee experience in our London office. This role is highly administrative in nature and encompasses a wide array of responsibilities focused on maintaining organizational efficiency, managing front desk operations, and supporting company-wide initiatives for our UK based employees. 

What You’ll Do

• Serve as a primary point of contact for the London Reception desk, overseeing day-to-day administrative operations.
• Manage all incoming and outgoing activity, including guests, deliveries, vendor services, phone calls, and correspondence.
• Lead the coordination of conference room scheduling, with a particular focus on supporting recruiting efforts and VIP visitors.
• Deliver white-glove customer service to visiting employees, vendors, and first-time guests.
• Facilitate connections between visiting employees and local counterparts to optimize productivity and collaboration during office visits.
• Assist the team with employee engagement opportunities, including in-office events.
• Be a local point of contact for all things Workplace Experience and work closely with an array of workplace vendors.
• Maintain and update internal documentation, office procedures, and communication channels.
• Provide cross-departmental administrative support.
• Participate actively in team meetings, project planning, and cross-functional collaborations.
• Act as an ambassador of Jump’s culture, embodying and promoting our core values in all aspects of the role.
• Support additional administrative and operational needs as required.
• Other duties as assigned or needed

Skills You’ll Need:

• At least 2 years of experience in an office administration and/or customer service/support environment
• A Bachelor’s degree
• Strong interpersonal skills – an upbeat, client service, can-do attitude
• Excellent organizational skills and meticulous attention to detail
• Strong verbal and written communication skills
• Strong time management and prioritization skills
• Team player, able to take direction as well as show initiative
• Good judgment with respect to sensitive subject matter – able to uphold a strict level of confidentiality
• Ability to work in a fast paced and challenging environment
• Good working knowledge of Word, Excel, PowerPoint and Outlook
• Reliable and predictable availability, for a five day, in-office role

Why This Role?

This position offers a unique opportunity to gain broad exposure to Jump’s operations and culture while building valuable professional skills. As a Front Desk Coordinator, you’ll have a front-row seat to the inner workings of our London office, allowing you to interact with a wide range of teams and stakeholders. Whether you're looking to grow within the Workplace Experience team or explore other opportunities at Jump, this role serves as an excellent springboard for your career. By contributing to both day-to-day operations and company-wide initiatives, you’ll develop a deep understanding of our organization while honing your administrative, interpersonal and abilities.

18 month - 2 year commitment

We are committed to investing in your professional development, and this role is designed to provide a solid foundation for future opportunities within Jump. To ensure you gain the full breadth of experience and contribute meaningfully to the team, we stipulate a minimum commitment of two years in this role before exploring other internal opportunities.

Benefits include:

• Private Medical, Vision and Dental Insurance
• Travel Medical Insurance
• Group Pension Scheme
• Group Life Assurance and Income Protection Schemes
• Paid Parental Leave
• Parking and Commuter Benefits