Workplace Technology Support Specialist

CoinFlip is a global digital currency platform company focused on providing consumers with simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume, with more than 5,500 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, Brazil, Mexico, and Spain. CoinFlip’s digital currency kiosks make buying and selling major cryptocurrencies accessible for consumers who wish to purchase digital currency using cash.

CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white-glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects. We also offer the CoinFlip Crypto Wallet, a self-custodial cryptocurrency wallet available for iOS and Android devices.

CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 and 2023 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain's, ranked in Chicago Tribune’s Top Workplaces in 2021 and 2022, and was awarded the 2021 and 2022 Stevie ® Awards for Customer Service. To learn more about CoinFlip and how to get started on your digital currency journey, visit www.CoinFlip.tech.  

CoinFlip is seeking a Workplace Technology Support Specialist to provide technical support for end-user devices, tools, and applications.

Responsibilities: 

• IT Support & Incident Management 

• Provide Tier ½ technical support for end-user devices, collaboration tools, and SaaS applications. 

• Troubleshoot hardware, software, network, and access issues across Windows, macOS, and mobile platforms. 

• Maintain IT support ticketing in Jira Service Management, ensuring timely resolution and SLA adherence.

• Assist in onboarding and offboarding of employees, including account setup, device provisioning, and access management. 

• Escalate complex issues to the Workplace Technology Support Lead or other teams as needed.

Endpoint Device Management

• Deploy, configure, and support, laptops, desktops, mobile devices, and peripherals.

• Manage and enforce security policies via MDM solutions.

• Perform routine maintenance, updates, and patches on IT-supported devices.

• Assist with IT asset management, tracking devices throughout their lifecycle.

• Collaboration & SaaS Administration

• Support Microsoft 365, Teams, SharePoint, and other collaboration tools.

• Assist with user account provisioning, permissions management, and access troubleshooting. 

• Provides guidance to employees on IT best practices, security awareness, and self-service solutions.

Process Improvement & Automation

• Identify common support trends and work with the team to implement self-service solutions and automation.

• Document troubleshooting guides, FAQs, and IT support procedures.

• Assist in testing and rolling out new workplace technology solutions.

• Other duties as assigned.

Qualifications:

• 1-3 years of IT support, help desk, or workplace technology support.

• Strong troubleshooting skills in Windows, macOS, and mobile device environments.

• Experience with Microsoft 365, Teams, and SaaS application administration.

• Familiarity with ITSM ticketing tools.

• Understanding of basic networking concepts, identity & access management, and security best practices.

• Strong customer service, communication, and documentation.

Nice to have:

• Experience with MDM solutions.

• Basic scripting or automation experience in PowerShell, Bash, or Python. 

• IT certifications such as CompTIA A+, Microsoft 365 Certified, or ITIL Foundation.

Base Salary Range: $50,000 - $57,000 USD

For all United States based opportunities, our comprehensive benefits package includes, for all full-time employees, competitive health, dental, and vision insurance plans through BlueCross BlueShield (employer subsidized), a generous retirement savings plan with company match up to 4%, performance based bonuses and paid time off.

Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge.

CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. 

By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we’ll work with you to meet your needs.