Workplace Technology Manager

CoinFlip is a global digital currency platform company focused on providing consumers with simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume, with more than 5,500 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, Brazil, Mexico, and Spain. CoinFlip’s digital currency kiosks make buying and selling major cryptocurrencies accessible for consumers who wish to purchase digital currency using cash.

CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white-glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects. We also offer the CoinFlip Crypto Wallet, a self-custodial cryptocurrency wallet available for iOS and Android devices.

CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 and 2023 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain's, ranked in Chicago Tribune’s Top Workplaces in 2021 and 2022, and was awarded the 2021 and 2022 Stevie ® Awards for Customer Service. To learn more about CoinFlip and how to get started on your digital currency journey, visit www.CoinFlip.tech.  

The Workplace Technology Manager is responsible for leading and managing CoinFlip’s end-user technology environment, ensuring a seamless., secure, and productive digital workplace experience. The role oversees the Workplace Technology Support team, and the Workplace Cloud & SaaS team, driving efficiency, standardization, and continuous improvement in IT support, device management, and cloud-based workplace services. The Workplace Technology manager also plays a key role in developing IT policies, managing IT assets, enforcing security standards, and optimizing collaboration and SaaS platforms.

Responsibilities:

Technology Leadership  & Strategy

• Lead and oversee the Workplace Technology team, ensuring alignment with business goals.

• Own the end-user IT experience, optimizing device management, SaaS applications, and IT support processes.

• Define and enforce IT service policies, procedures, and workflows to ensure operational efficiency.

• Partner with Information Security to ensure device security, access management, and compliance across workplace technologies.

• Ensure workplace IT services align with corporate security policies, regulatory requirements (e.g., SOC 2, ISO 27001, GDPR), and industry best practices.

Team & Service Desk Management

• Manage and mentor the Workplace Technology Support team and the Workplace Cloud team.

• Establish clear escalation paths for SaaS administration, IT support, and workplace technology.

• Set and track Service Level Agreements (SLAs) for incident response and resolution, using data to drive improvements.

• Own and maintain IT Service Management (ITSM) processes, leveraging JIRA Service Management for incident tracking, asset inventory, and user support.

• Oversee the creation and maintenance of knowledge base articles, SOPs, and end-user documentation to improve self-service.

SaaS & Collaboration Platform Management

• Oversee the management, security, and governance, of SaaS applications, ensuring compliance, cost efficiency, and user productivity.

• Ensures seamless integration and optimization for enterprise technology and collaboration tools.

• Work closely with the Workplace & Cloud SaaS team to enhance SaaS security, licensing, and automation efforts.

Device & Endpoint Security Oversight

• Ensure secure and compliant device management for Windows, macOS, and mobile endpoints.

• Oversee device provisioning, lifecycle management, and IT asset tracking to improve IT efficiency.

• Enforce encryption, endpoint protection, VPN, and multi-factor authentication policies across all workplace IT services.

Automation & IT Process Optimization

• Work with the Workplace Cloud & SaaS team to streamline onboarding, offboarding, and SaaS administration through automation.

• Drive process automation for IT operations, reducing manual workload and improving response times.

• Continuously improve IT workflows, leveraging data-driven insights and automation tools.

Incident Management & Escalation

• Act as the final escalation point for complex workplace technology issues before engaging external vendors.

• Ensure that major IT incidents are addressed swiftly, coordinating between teams to resolve root causes.

• Provide regular updates to IT leadership on performance, IT support trends, and key technology initiatives.

• Other duties as assigned.

Qualifications:

• Bachelor’s degree in Computer Science from an accredited college or university or equivalent education/ experience in the computer science field. 

• 5+ years of IT experience, including 2-3 years managing IT teams.

• ITIL Foundation Certificate preferred. 

• 2-3 years of experience leading teams is required 

• Excellent knowledge of Windows and MAC operating system as well as Mobile Device Management tools.

• Experience with Networking concepts (LAN, WAN, TCP/IP, VLAN, Wi-Fi, DHCP, DNS). 

• Experience with JIRA Service Management Tool. 

• Strong verbal and written communication skills. Ability to interact with all departments and at all levels. 

• Ability to work and make key decision with limited daily supervision. 

Nice to have:

• Basic knowledge of cryptocurrency and blockchains

• General passion and knowledge of fintech and cryptocurrency

Base Salary Range: $100,000 - $120,000 USD

For all United States based opportunities, our comprehensive benefits package includes, for all full-time employees, competitive health, dental, and vision insurance plans through BlueCross BlueShield (employer subsidized), a generous retirement savings plan with company match up to 4%, performance based bonuses and paid time off.

Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge.

CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. 

By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we’ll work with you to meet your needs.