Workplace Solutions KYC Team Lead

Job Description
Are you interested in expanding your skillset to include an understanding of regulatory requirements and compliance? Join our team!
As an Associate Team Lead of KYC Operations, you will manage the team responsible for the client due diligence process and KYC program as mandated by governmental regulation. You will partner closely with the front office team and their clients to collect and verify the information required to complete the due diligence process and enable account opening. You will establish and maintain the reporting to substantiate adherence to regulatory and company standards, and the completion of remediation's and action plans as necessary.
In addition, you will work with risk and controls teams who are responsible for escalation management, update policies and standards, and serve as the primary contact for regulators inclusive of the Office of the Comptroller of the Currency.
Job Responsibilities:

• Manage daily work assignments and priorities, ensuring goals and Service Level Agreements are consistently met.
• Manage the team's performance against Key Performance Indicators and objectives while analyzing metrics to identify opportunities for improving the overall client experience.
• Investigate and resolve escalated issues through effective collaboration with functional partners, regional business managers and client-facing teams.
• Communicate with Business Managers and Workplace Solution Sales regularly to ensure client onboarding expectations are met.
• Oversee talent recruitment, training and career/performance development of team members.
• Identify opportunities to improve processes and tools through engagement with transformation partners.

Required Qualifications, Capabilities, and Skills:

• 5+ years of relevant experience, preferably within a financial services, operations or compliance field.
• Continuous innovative mindset, questioning conventional ways of managing the business and driving change to improve processes.
• Ability to adapt to a rapidly changing business and technological environment.
• Ability to influence and collaborate with stakeholders and functional business partners using effective communication and interpersonal skills.
• Strong sense of accountability and ownership over quality and best practices to ensure an optimal client experience.
• Willingness to proactively address conflicts and escalate issues with a risk and controls mindset.

Preferred Qualifications, Capabilities, and Skills:

• Prior managerial experience.
• Experience in KYC, account opening, underwriting, documentation analysis or related field.
• Bachelor's degree or equivalent experience preferred.
• Anti-Money Laundering or Know Your Client background a plus.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.