Workplace Services Analyst L2

Position:
Workplace Services Analyst L2
Job Description:
Our Story
We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in the distribution and value-added services relating to electronic components and computer products.
In Arrow, we are always looking forward (Five Years Out) to partner in Technology development that is changing our lives. Currently, due to increased business needs, we are looking to hire the Workplace Services Analyst.
Few Words About the Team
You will join the Workplace Services EMEA team which is responsible for providing front-line End User support to Arrow employees (2nd level).
The selected candidate will join the top-notch Team of 20 Workplace Services Analysts that are spread across EMEA and will be reporting to Burt Leonard that is based in Alcobendas, Spain.
What You Will Be Doing at Arrow

• Provide front line End User support to Arrow employees, as part of the Global Enterprise Services (GES) Workplace Services Team,
• Provide L2 technical support for issues & requests received from the Service Desk group, for all PC hardware, software and associated peripherals,
• Ensure that requests for escalated support are dealt with promptly and appropriately,
• Install and configure PCs and associated peripherals and software,
• Provide support for all Hardware and software related issues, including infrastructure, as directed,
• Provide support for local, EMEA and Global projects and initiatives as directed by management,
• Adherence to the Global Enterprise Services (GES) Standards and Customer Focused Service ethos.
• And many, many others!

Who Are We Looking For
The ideal candidate does not exist, therefore if you are curious, like playing with puzzles/love to know how things are built, and you are passionate about all things that are technical - do not hesitate and apply! In that role, you will have the opportunity to acquire new skills, so it's important that you are keen to learn and embrace new technologies. We are also looking for people who are naturally empathetic, eager to share their ideas, and determined to solve problems, so analytical skills and attention to detail are also desired.
Experience / Education
Typically requires 2-years degree and 3-5 years of experience or High school graduate with equivalent related experience. May require specific certifications.
Skills That Will Help You to Succeed Even More

• Experience in a similar position (Service Desk, Technical Support, Hardware Support etc),
• Excellent written and spoken communication skills in English,
• Ability to work independently when needed.

What is in it For You?

• Great work conditions inside a large, worldwide group,
• Opportunity to work with the latest technologies (like Office356),
• Employment contract,
• Flexible working hours and occasionally home office,
• Career development opportunities.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.
Location:
MA-Casablanca, Morocco (Boulevard Al Quods)
Time Type:
Full time
Job Category:
Information Technology