Workplace Experience Manager

Grammarly team members in this role must be based in New York City, and they must be able to collaborate in person five days a week. 

About Grammarly 

Grammarly is the world’s leading AI writing assistance company trusted by over 40 million people and 50,000 organizations. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 14 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

At Grammarly, we believe that where and how we work directly influences how we connect, create, and thrive. We’re seeking a to lead the operations of our New York office and ensure a high-quality, efficient, and welcoming experience for every team member and guest.

Reporting to the Manager of Workplace & Connections, this role will oversee daily hub operations, manage vendor relationships, support workplace programs, and foster an environment reflecting Grammarly’s clarity, empathy, and innovation values. You’ll partner closely with cross-functional teams to deliver a thoughtful, frictionless workplace experience that empowers employees to do their best work.

In this role, you will:

• Lead Onsite Operations: Manage the day-to-day workplace services, including facilities management, food & beverage, office services, vendor management, mail services, space management, and supplies.
• Enhance Workplace Experience: Create an exceptional employee experience through a well-run, highly functional, and inspiring hub environment aligned with Grammarly’s hybrid work culture.
• Vendor and budget management: Oversee local workplace vendors, ensure SLAs are met, and manage workplace operating budgets responsibly.
• Safety & Compliance: Partner with Security teams to maintain a safe workplace, supporting evacuation drills, incident management, and workplace compliance standards.
• Space Planning & Optimization: Partner with Workplace Experience leadership to support seating strategy, space assignments, and hub readiness for peak days and special events.
• Workplace Program Support: Support global workplace programs and initiatives locally, including sustainability efforts, wellness programming, and cultural moments.
• Onsite Event Support: Partner with the Global Events & Experiences team to deliver exceptional hub-based gatherings, in-person weeks, and executive briefings.
• Data & Reporting: Track and report key workplace metrics (e.g., occupancy, utilization, operational tickets) to help drive data-informed decisions.
• Employee Partnership: Act as the first point of contact for hub-based employee workplace needs, solving issues thoughtfully and quickly.

Qualifications 

• 4+ years of workplace, facilities, or hospitality operations experience, ideally in a hybrid or tech environment.
• A people-first mindset with a passion for creating inclusive, welcoming spaces.
• Strong operational, project management, and vendor management skills.
• Ability to balance day-to-day service delivery with proactive workplace improvement initiatives.
• Comfort navigating ambiguity and scaling processes in a fast-paced environment.
• Excellent communication and collaboration skills across a range of stakeholders and vendors.
• Experience with workplace systems (e.g., ServiceNow, Envoy, space management tools) a plus.
• A growth mindset and excitement for building programs that evolve with the business.

Compensation and Benefits 

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. 

United States: Zone 1: $125,000 – $172,000/year (USD)

We encourage you to apply 

At Grammarly, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).