Workplace Coordinator (Wolverton)

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Workplace Coordinator

12 Month Fixed Term

Milton Keynes: £27,000 - £29,000

Office based

Do you thrive in creating outstanding customer experiences?

Can you see yourself being the face of a vibrant workplace, ensuring every visitor and colleague feels welcome, valued and supported?

At our newly refurbished office in Wolverton, we’re committed to providing an exceptional workplace experience for everyone who steps through the door. As a Workplace Coordinator at AQA, you will play a key role in providing a customer-centric workplace experience, ensuring the site is always ready to welcome clients. You’ll be a visible and approachable presence, championing the delivery of workplace strategy and supporting building intelligence systems.

In this role, some of your responsibilities will include managing facilities service desk operations and goods in processes, assist with event storage, engage in picking and packing operations and providing hospitality services. You will also assist with workplace inspections, liaise with suppliers and support emergency response efforts, all while anticipating and delivering customer needs with a concierge mindset.

What’s in it for me?

• Training in the systems we use to get you set up for success in your new role
• 25 days annual leave, rising a day per year for your first five years with Bank Holidays and additional closure days at Christmas.
• Being a part of a welcoming team that takes pride in looking after our new office space
• Private medical insurance through BUPA
• Access to an incredible pension scheme with employee and employer contributions jointly totalling, up to 18.5%

What do I need to be successful?

• A customer-first attitude and eagerness to provide friendly, professional service·    
• Proficient with Microsoft Office
• Ability to manage own workloads and work on own initiative·  
• Strong communication and admin skills with the ability to balance customer needs with daily tasks·     
• Hold a full UK driving licence,·   
• Forklift and First Aid at Work certificate desirable

What do I do next?

Read the full job description then upload your most recent CV and a cover letter detailing how your skills and experience are exactly what we need for this role.

Applications will close at 23:59 on 16/01/25

All applications will receive a written response.

AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.

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Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Purpose: Our on-site Workplace Coordinator is integral to delivering our 10* experience to all guests. This important position maintains the standards of the newly refurbished office, improves engagement and continuous improvement with energy and passion by creating consistent, joyous and courteous moments to anyone that steps foot in the building.
The team are the main point of contact for our colleagues based at the office and those visiting and being approachable and professional is key.
Implementing the workplace strategy, you will have accountability and facilitate all hospitality and on occasion be required to organise catering for meetings and events. Providing exceptional support to the Workplace Experience Manager, including but not limited to, contractor management and basic maintenance. You will also work alongside our external maintenance provider and perform low level planned maintenance tasks.Landscape: The Workplace Coordinator is part of a small onsite team who facilitate use of the office between 8.30am and 4pm.
Core hours for this team are between 8.30am - 4pm during the week but some weekend working during our summer peak will be required, and to facilitate site events held at weekends.
Working independently but with support from the Workplace Team Workplace Team, you will report directly to the Workplace Experience Manager. The role forms part of a well-respected wider Workplace team which boasts one of the highest department scores within AQA in our latest engagement survey.
Key stakeholder relationships with the Workplace Team, Executive Assistants and Operational Leaders are essential to ensure the smooth operation and delivery of customer satisfaction for our colleagues who use the office space and meeting rooms.
Activities:
Providing a customer centric workplace experience whilst representing AQA in a positive, professional manner
Being visible and approachable, championing the workplace strategy delivery and leading day to day support across site
Ensuring the site is serviced to a high standard and ready to receive customers. This involves completing daily building readiness checks and ensuring service points are well stocked each day.
Providing Front of house Reception services including meet and greet, access control and visitor management
Delivering high-quality hospitality provision for meetings and events.
Manage the facilities requirements within agreed service level agreements (SLA’s)
Produce high quality administrative support to the Workplace Experience Manager, including maintaining site maintenance and service records and planned preventative maintenance schedules
Assisting the Workplace Experience Manager with management of maintenance suppliers and onsite service engineers
Tasks to include but not limited to managing stationery, post & distribution and storage/archiving
Responsibility for various goods-in services, to include picking/packing, shipment and receipt of goods and storage management. This will also include event stands and exhibition items
Bringing solutions with a concierge mindset by pre-empting customers’ needs and delivering at pace
Form part of the onsite emergency team to assist in first aid, incident management in emergencies and business continuity events
Some driving activities may be required using the company van
Fork lift license will be required – training will be provided
Need to know (to be successful in this role, you will need to know):
Have relevant building service experience in high end office environments
Have our customers’ needs front and centre in all aspects of the role
Confident balancing the customers needs and operational demands with flexible aptitude
Have a “step up” mindset: use sound judgement and initiative to deliver
Good administrative and PC skills (MS office applications,service desk, resource booking software, access control and CCTV)
Abiltiy to work alone and complete manual tasks
Accomplished communication skills: written and oral
Continuous improvement ethos to develop and enhance processes to build efficiences
Demonstrate attention to detail and ownership of processes and service delivery
Hold a valid UK driving licence
Fork lift license
Core competencies (*out of 5)
Innovation **
Building services and building systems knowledge ***
Continuous improvement ***
Empowered leadership ***
Understanding customer needs *****
Manage customer expectations *****