Working Student (d/f/m) Business Support & Quality Assurance

Kleinanzeigen is the leading online classifieds market in Germany. An average of more than 50 million ads are available in numerous categories - from children's supplies to electronics to real estate. With more than 36 million users per month, Kleinanzeigen has the widest reach of all online selling platforms in the country. Most of the items traded on Kleinanzeigen are second-hand. In this way, users make an active contribution to sustainability. The Kleinanzeigen market allows companies the opportunity to easily offer their services online. Kleinanzeigen was launched in September 2009 as eBay Kleinanzeigen. Since June 2021, the company has been part of Adevinta, a leading global provider of online classified ads. In May 2023, the name was changed to Kleinanzeigen.

Kleinanzeigen is part of Adevinta: a global online classifieds specialist and sustainability leader with 25+ products in 10 countries.

What you’ll do ​& Who you are

As part of our team, you will contribute to providing our business customers with an optimal customer experience on our platform and increasing their business success with the best possible subscription on Kleinanzeigen. Customer satisfaction is our top priority and together with our external service provider we are a professional and helpful partner for our customers. In order to further optimize our service, we are looking for you to support our teams as a

Working Student (d/w/m) Business Support & Quality Assurance

(from now on, for 20h/week)

What you'll do:

• Supporting the quality assurance team of our external partners

• Analyzing customer feedback and identifying customer needs to improve the product and service

• Help improving our business customer processes

• Administration of business processes

• Updating and creating process documentation and customer communication templates

• Close collaboration and project work with internal & external stakeholders to ensure the best possible customer experience for our business customers
   

Who you are:

• You are properly enrolled at a university or university of applied sciences in Germany

• You are fluent in both German and English (C1 and better)

• First professional experience in customer service or sales through relevant internships or similar is an advantage

• Motivated, structured and independent way of working

• Strong analytical skills and a good basic technical understanding

• Confident handling of IT systems such as Google programs (Mail, Docs, Sheets, Slides), Salesforce is a plus

Benefits

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

• A 24/7 Employee Assistance Program for you and your family, because we care ❤️

• Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow 🌱

On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters! ✨

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.