Workforce Development Specialist – On-the-Job Training (OJT)/Onboarding

The Technology & Product Group (TPG) Workforce Development (WFD) onboarding & on-the-job training (OJT) teams focus on providing the best-in-class global onboarding experience for new team members and effective on-the-job training for all TPG team members. As a TPG WFD Onboarding & OJT Specialist, you will collaborate with key stakeholders to manage and facilitate onboarding processes & OJT training processes across all TPG global locations.

You will be responsible for maintaining the training and documentation systems. This role is a hybrid role responsible for supporting both the onboarding & OJT teams and is part of the Global TPG WFD Team. 

Responsibilities and Tasks: 

Onboarding:  

• Facilitate orientation classes, workshops and cohorts both in-person and virtually to new team members, leaders, and onboarding buddies and mentors 

• Perform onboarding sustaining responsibilities, including the review of the TPG headcount forecast to identify new hire start dates, sending new hire welcome emails, organizing new hire and intern onboarding cohorts, enrolling new team members into training courses, and working with leaders to identify onboarding mentors and buddies for new hires 

• Use metrics to evaluate and improve onboarding programs and courses 

• Coordinate with leaders to create, review, and improve onboarding plans for new team members based on their functional group and job role 

• Pull data and create reports to evaluate onboarding processes and opportunities for improvement 

• Provide inputs to improve work efficiency and quality 

On-The-Job Training 

• Conduct job task analyses (JTA) to identify the responsibilities, tasks, knowledge and skills  

• Establish OJT curricula and learning items to support team member training of assigned work tasks 

• Develop task-based certification checklists to evaluate team member proficiency  

• Work with SMEs to develop and maintain managed training documents tied to certification learning items 

• Measure onboarding and OJT effectiveness, working with customer groups to implement improvements 

• Communicate regularly with leaders from assigned areas to gather training needs and report on training initiatives 

• Follow up on training requests to defined service-level agreements, and escalate when unable to complete independently 

DOCUMENTATION 

• Identify business needs and determine content requirements for target audience 

• Use standard English grammar, mechanics, and composition 

• Adhere to appropriate standards, styles, and templates 

• Create and modify graphics and images 

• Edit and proofread documentation for accuracy 

• Store documents in the appropriate repository, using the correct document securities and keywords 

• Monitor and follow up on change requests 

• Facilitate periodic document reviews for managed resources  

DATA ANALYSIS & REPORTING 

• Extract and categorize data for analysis, visualization and decision making 

• Develop graphs and charts for reporting 

• Create, publish, and refresh reports on an agreed-upon cadence by stakeholders 

PROGRAM OWNERSHIP 

• Facilitate the planning, implementation and evaluation of an assigned program using the fiscal-year roadmap process  

• Document key business processes, guidelines and standards 

• Identify gaps or discrepancies that exist and outline appropriate interventions 

• Integrate best practices 

• Establish metrics, set targets, collect data and measure results 

• Establish internal process health metrics to monitor program effectiveness and efficiency 

• Implement feedback systems for continuous improvement 

PROJECT MANAGEMENT: PROJECT MANAGER 

• Lead project meetings, and complete assigned actions on time 

• Develop the project charter with problem statement, scope, objectives, and success criteria 

• Ensure project alignment with organizational goals 

• Identify project core team members and stakeholders 

• Develop the work breakdown structure to include milestones, deliverables, schedule, critical path, communication, and recovery plans 

• Determine required resources 

• Monitor project execution, manage changes, and mitigate risks 

• Evaluate project effectiveness in meeting objectives, deliverables and milestones 

• Prepare and present project closing report to stakeholders 

• Facilitate transition to sustaining mode when applicable 

Qualifications and Skills: 

• Experience with in-person and virtual classroom facilitation 

• Excellent written and facilitation skills 

• Excellent communication and interpersonal skills 

• Proficient in Microsoft Office software applications 

• Solid capability in data extraction, analysis, and reporting using advanced Excel functions 

• Excellent attention to detail  

• Experience working in a collaborative environment focused on team approaches to solving problems 

• Solid critical thinking, problem solving, and analytical abilities 

• Self-motivated and directed, with a high level of initiative 

• Experience in automating manual processes to improve efficiency and quality is a plus 

Education: 

Bachelor’s degree in education, instructional design, human resources, business management or equivalent work experience is required