Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.
QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
The Opportunity
QVC is looking for a Workflow Supervisor, who is responsible for managing the daily workflow of content requests through the workflow system, processing, assigning and scheduling requests. This position ensures the most efficient way to tackle content requests, adhering to timelines, schedules and workflow in a high-volume, fast-changing environment. Workflow Supervisors will partner with their manager and team to create new ways of assigning content, with an eye toward combining requests and creating more content in less time. The role requires strong communication, organizational and a comfort with change and innovation. The Workflow Supervisor partners with teams across Omnichannel Content, as well as our partner teams (Social, Digital, Broadcast and Brand Marketing) to receive, define, schedule and process work requests.
The Workflow Supervisor assesses workflow needs on a daily basis to schedule resources and process requests. The Workflow Supervisor supports the execution teams, updating and publishing production schedules. The Workflow Supervisor monitors progress, provides regular overviews of the team workload and advises department management on resource availability. The Workflow Supervisor is responsible for maintaining efficient workflow processes and regularly suggests ways to improve workflow processes and internal systems.
Your Impact
- Understand and execute the defined objectives of the Omnichannel Content team and work toward furthering company blue chip goals.
- Evaluate and processes work requests, looking for efficiencies and promoting smooth workflow and communication between requestors and the execution teams.
- Maintain product detail workflow through project management tools.
- Identify project requirements, estimate cost and/or time requirements for successful project completion.
- Serve as a liaison between the requester and the content team to ensure team members have all information needed to execute requests. Ensure incoming work requests contain all necessary information needed to process requests.
- Manage product pull list, ensuring team has the right product shot and loaded to platform(s) on-time with minimal to no missing images.
- Manage content request workflow in accordance with deadlines; determines feasibility with regard to capacity, information, timelines, legal, budget and calls out any that are at risk.
- Keep all project stakeholders informed of work status and due dates, including changes to priorities, conflicts, delays or any other unusual situations, adjusting to the demands of the business on a daily basis.
- Oversee and maintain production schedule updates
- Consistently monitor schedules and projects to ensure jobs are on track.
- Elevate issues when jobs are at risk and plan contingencies.
- Lead resource maximization through resource scheduling. Identify opportunities to leverage resources. Partner with Traffic Manager and communicate opportunities to video and photography production teams.
- Identify opportunities to gain efficiencies and partners with department managers to maximize budget spending and resources.
- Identify and elevate process and workflow solutions
- Maintain standardized processes and make recommendations to improve workflow systems, best practices and guidelines. Maintain workflow through various QVC Group systems.
- Develop training guides and communicates ongoing improvements to workflow processes. Trains requestors on workflow processes and supports cross functional teams with workflow support.
- Update technical production knowledge and continue to build business knowledge, attend in-house training, complete on-line training, read trade magazines, business material and attend off-site courses. Utilize acquired skills/training.
- Gain knowledge of each team and function within Omnichannel content and apply learnings to seek efficiencies in content assignments. Research and make recommendations for continuous improvement.
What You Bring
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Bachelor's Degree in Marketing, Communications, e-commerce, TV or Digital Media related field
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3+ Years business experience in TV production/Video production/Digital media production planning required
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Experience in Internet, retail, and/ or merchandising environment preferred.
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3+ Years Media Asset Management Experience Required
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Workflow and team management experience required
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Demonstrated working knowledge of photography, video and graphics production workflow required
Remote work is not permitted in NYC at this time.
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
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Top Skills
What We Do
Curated Experiences. Infinite Possibilities.®
We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences.
We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors.
Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations.
We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
