Workflow & IT Specialist

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Workflow & IT Specialist (based in Lisbon)

Roche Diagnostics, Portugal

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

As an engineer at Roche, you’ll be working on challenges that have an impact on millions of people. We have a wide range of departments where engineering expertise is business critical. From developing new kinds of devices, maintaining our diagnostics machines in the field, setting up and keeping our production facilities running, to ensuring that our infrastructure enables all colleagues at Roche to pursue our common goal: to improve the lives of patients.

The Opportunity: 

The WF&IT Specialist will be responsible for the installation and maintenance of pre-analytical systems and IT systems marketed by Roche according to customer and business requirements and needs, ensuring a high level of excellence in the service provided by Roche, actively collaborating in the evolution of the business and enabling the best user experience for our customers within microbiology, pathology and clinical chemistry laboratories in Portugal.

Responsibilities:

• Conduct implementation projects using appropriate and efficient methodologies. Maintain broad knowledge to effectively diagnose, solve and implement IT & Workflow solutions to support laboratory effectiveness and efficiency  

• Provide education, training and technical expertise on portfolio with demonstrations and  configuration of IT products. Prepare, install and configure the systems according to customer requirements and needs.

• Execute preventive maintenance, modifications and corrective actions of IT systems. Provide on-site as well as phone support to customers regarding our IT solutions. 

• Define and order interfaces between our instruments or Information Solutions and 3rd party host systems. Advise on systems process optimisation and liaise with customers IT functions regarding IT policies, security standards, and other requirements that might impact the use of our solutions 

• Gather and analyse information to effectively support customers in their daily operations. Analyse root causes of failures in the IT & Workflow solutions  

• Identify critical customer situations and report them internally. Report quality and operational issues of systems and/or products to Roche support centers and initiate necessary actions.

Who you are:

You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, where a job title is not considered the final definition of who you are, but the starting point. You are willing to work in an intercultural environment, support your colleagues but also learn from them.

Requirements:

• University Degree in Information Technology required (or equivalent area).

• You have a solid understanding and knowledge about IT infrastructure and network communications. Ideally you have experience in working with IVD/IVDR products or in a hospital environment and troubleshooting complex integrated IT solutions (highly appreciated)

• With a Service mindset focused on creating value and delivering results according to business and customer needs, you are curious and inquisitive, and have excellent analytical, problem analysis and decision-making skills.

• Organised and a skilled problem-solver with a strong sense of urgency, you like to solve problems by yourself or with a team, adapting to the circumstances.

• With effective planning, prioritisation and time management skills, you are able to plan and perform detailed work, following guidelines but also find new ways and solutions.

• You are collaborative and demonstrate ability and willingness to create trustful relations with customers and colleagues.

• You possess good communication skills in both Portuguese and English (written and verbal) and interpersonal skills with ability to communicate at all levels

The next step is yours! Apply by March 7, 2025.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.