Workday HCM Configurator

Raytheon Technologies (RTX) has an opening for a Workday HCM Configurator (Principal Specialist, HR Tech) position. Individual Contributor. 

Come join a growing Team as an HR Specialist in the Raytheon Technologies Global People Services Center. This service center functions provides support to employees, managers, and HR professionals. In this exciting role, you will research, analyze, and respond to inquiries ranging from simple policy questions to much more complex issues working closely with our GPS HR Advisors and Tier 2 and Tier 3 partners.

Job Responsibilities:

• Manage Workday HCM business process configurations including but not limited to report writing, calculated fields, business process design, build condition & validation rules, EIB loads and business process security
• Lead HCM projects related to Workday Manager Self-Service & Employee Self-Service transactions 
• Provide transaction training and educate employees on HR services
• Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service, where individualized actions are taken to promote and support all client interests
• Utilize multiple online systems, such as ServiceNow CRM, Enterprise version 5 and Workday to answer questions, troubleshoot issues, complete requests, and help resolve employee, manager, and HR needs
• Utilize the case management system to document and escalate inquiries following both defined and undefined process steps to achieve required service level agreements
• Actively identify and submit process improvement recommendations
• Ensure adherence to all company policies and procedures
• Special Projects and any other duties assigned by the manager

Required Skills:

Typically, a minimum of 5+ years’ experience in the customer service or HR fields and a bachelor’s degree or equivalent combination of related work experience and schooling. Advanced degree and 2+ years related work experience.

• Experience in Workday configurations
• Experience providing support to customers including managers and HR
• Knowledge of simple and complex company and business unit policies and procedures
• Excellent customer service

Desired Skills:

• HR background
• Experience handling Case Management

Education Requirements:

Typically, a bachelor’s degree in liberal arts including Business Administration, Communication or related discipline or equivalent combination of related work experience and schooling in lieu of degree.

Raytheon Technologies Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses – Collins Aerospace, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

To realize our full potential, Raytheon Technologies is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.