Workday Configuration and Test Associate

Job Summary:

Line Manager: Manager, HR Systems

Location: London, UK

Job Profile: P1 - HRIS – Associate Professional

THE TEAM

The HR Shared Services team is the core group within HR that provides global systems and operational support to all Ticketmaster employees. They oversee all day-to-day administrative and transactional activities throughout the employee lifecycle, execute on organization-wide processes, problem-solve issues, and lead the strategy behind HR systems and people analytics.

THE JOB

Reporting to the Manager, HR Systems, the HRIS Configuration and Test Associate will play a key part in the implementation, configuration, and testing of the Workday platform to meet organizational needs. You will collaborate with functional teams, technical teams, and stakeholders to ensure successful system configuration and delivery. This position requires strong problem-solving skills, excellent communication, and a keen interest in system testing and process optimization.

WHAT YOU WILL BE DOING

• Assist with the configuration of Workday modules, including setting up business processes, notifications, and reports.
• Collaborate with the team to update organizational structures, job profiles, pay components, and other foundational data.
• Prepare ad-hoc queries using Workday reporting features.
• Create and execute test cases for Workday modules (e.g., HCM, Recruiting, Compensation) to ensure functionality, data integrity, and performance.
• Participate in requirements review sessions to provide input from a testing perspective.
• Identify issues, conduct analyses, and form conclusions.
• Develop and prepare summary analyses to validate system accuracy.
• Document requirements and technical specifications to support our solution landscape and HR organizational needs for systems implementation, upgrades, and process improvements.
• EIB Data loads.
• Perform regular data audits
• Analyze and correct HR data where necessary
• Work closely with the wider HR team to validate data.
• Ad hoc special projects as required or as necessary.
• Running ad-hoc HR reports as required

WHAT YOU NEED TO KNOW

• Experience with Workday HCM, Learning, or Financials required. End-user experience as an internal partner (such as HR Partner or HR Coordinator) included.
• Knowledge of downstream integrations to gauge impact of changes, triage and remedy incidents and/or scope level of effort for new initiatives.
• Demonstrated attention to detail and accuracy with ability to design and develop solutions to meet business needs creatively.
• Possesses a deep understanding of HR business processes and how systems are their enabler.
• Comfort with leading multiple tasks and projects simultaneously, prioritize decisions and tasks effectively, and thrive in a fast-paced, dynamic environment.
• Proven ability to succeed in a fast-paced, flexible, somewhat unstructured, service-oriented environment.
• Strong in problem-solving and analytical skills.
• Ability to modify and adjust individual approach and delivery to fit specific situations.
• Strong experience in coaching, mentoring and developing others.
• Excellent decision-making abilities.
• Ability to work independently with minimal supervision, exercise discretion, prioritize and multi-task in a highly dynamic environment.
• Able to handle a high level of confidentiality regarding employee information.
• Proficiency in using Microsoft Office applications (Excel, PowerPoint, Word, Outlook) required.
• Workday experience highly preferred.
• Working with both a large, diverse and remote workforce is preferred.

YOU

• Excellent communicator – able to translate between technical and business groups and bring forward a vision or opinion.
• Detail-oriented and has high-level of accuracy.
• Takes initiative and is proactive.
• Flexible and agile.
• Someone who does what they say they will do.
• Team-player and teamwork-oriented.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive