WordPress Support Specialist

Posted 23 Days Ago
Be an Early Applicant
Pasig, Eastern Manila District, National Capital Region
Entry level
AdTech • Marketing Tech
The Role
The WordPress Support Specialist provides technical support for clients' WordPress websites, troubleshooting issues, conducting site updates on the Elementor platform, and maintaining customer satisfaction through excellent service. The role includes working with the development team for complex issues and participating in ongoing training.
Summary Generated by Built In

Company Description

Pronto Marketing is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. 

Founded in 2008 in Thailand, we have a team of 100+ professionals comprising everything from developers, designers, copywriters to project managers, SEO specialists and client support agents. Our founder has a Microsoft background and an American west-coast approach to running a company: You’ll be joining a diverse, international team that works hard, has fun, and respects each other and our clients.

Job Description

The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure.

Responsibilities and Duties:

  • Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email or chat, resolving issues related to their WordPress sites.
  • Conduct regular site updates and maintenance on the Elementor platform.
  • Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
  • Work closely with the development team to handle more complex issues or site enhancements.
  • Participate in ongoing training to stay current with WordPress and Elementor developments.
  • Provide excellent customer service, maintaining high customer satisfaction ratings.

Qualifications

  • Proven experience as a WordPress Support Specialist or similar role.
  • Strong knowledge of WordPress, including themes, plugins, and core updates.
  • Proficient in HTML, CSS, JavaScript, and PHP.
  • Experience with the Elementor platform.
  • Exceptional problem-solving skills and attention to detail.
  • Excellent written communication skills for customer support.
  • Ability to work in a team and handle multiple tasks concurrently.
  • Familiarity with SEO services and Google Ad services is a plus.

Additional Information

https://www.prontomarketing.com/

https://www.prontomarketing.com/careers/

Top Skills

CSS
HTML
JavaScript
PHP
The Company
Seattle, Washington
107 Employees
On-site Workplace
Year Founded: 2008

What We Do

Pronto is the biggest WordPress management agency for ambitious businesses around the world. Business owners, their marketing staff and marketing agencies rely on Pronto's 100+ website and digital marketing support teams to get their projects done faster and cost-effectively. From WordPress builds, maintenance and support, to SEO and Google Ads services, Pronto offers a full-service approach to get our clients websites and online marketing presence into high gear

Similar Jobs

Hybrid
Manila, First District NCR, National Capital Region, PHL
289097 Employees
Hybrid
Manila, First District NCR, National Capital Region, PHL
289097 Employees

Pfizer Logo Pfizer

Quality Operations Release and Redressing specialist

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Hybrid
Makati City, Southern Manila District, National Capital Region, PHL
121990 Employees

Pfizer Logo Pfizer

Pricing and PAP Utilization Specialist

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Hybrid
Makati City, Southern Manila District, National Capital Region, PHL
121990 Employees

Similar Companies Hiring

Effectv Thumbnail
Marketing Tech • Digital Media • AdTech
New York, NY
2157 Employees
RollWorks Thumbnail
Marketing Tech
US
AdRoll Thumbnail
AdTech
US

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account