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JOB REQUIREMENTS:
Knowledge/Skills/Abilities
•Ability to provide technical implementation support
•Create great first impression Fanatical Support experience by serving customers and setting the correct expectation
•Exercise good judgment in decision making during Sales to Support transition to deliver FANATICAL results
•Microsoft Windows Server Knowledge (All Versions)
•Ability to configure and troubleshooting of the Windows OS, IIS, FTP, SQL, and other applications
•Exercises judgment in decision-making to routinely deliver FANATICAL customer support
•Knowledge (Hardware, Software, DNS, RAID, VMWare, PowerShell, and firmware upgrade)
•Knowledge of Active directory configuration, FSMO Roles
•Knowledge of ILO/IDRAC Management and Physical servers
•Understands Networking, Firewalls, Load Balancers, VPN, and SSL technologies
•Windows Cluster Builds (File and SQL, Active/Active and Active/Passive)
•MSSQL Installation/Configuration
•Knowledge with storage solutions (NAS, SAN, DAS)
•Best practices related to authentication, auditing, and access monitoring
•Familiarity with systems management concepts, processes/standards (e.g., SNMP), capacity/performance management, and tuning / network management
•Ability to listen to differing technical opinions
•Exercises judgment in decision-making to routinely deliver FANATICAL customer support/New hires
•Ability to persuade, if necessary, when differing technical opinions arise
•Able to create technical documentation
•Creative and collaborative team player and possess high accountability
•Ability to respond effectively under pressure
•Ability to work flexible hours
•Ability to handle multiple tasks and prioritize work to maintain required productivity levels
•Problem-solving abilities, coupled with a desire to take on responsibility
•Possesses advanced written and verbal communication skills
•Ability to lead the IE team in the absence of an immediate frontline manager
•Excellent problem-solving abilities, coupled with a desire to take on responsibility
•Mentor and assist Rackers across the OS Function
•Ability to apply fundamental knowledge to solve complex customer issues
•Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
•Good Communication skills
Top Skills
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
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