About Us
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.
Learn more at www.ujet.cx.
Opportunity
We are looking to add a Windows oriented Site Reliability Engineer to our growing engineering team! The SRE team owns UJET’s cloud based infrastructure, security and scaling. Our ideal candidate is an experienced SRE/Cloud-Based Windows sysadmin who has built and maintained cloud infrastructure at scale and has meticulous code style and quality, with the ability to own infrastructure projects end-to-end.
Responsibilities
- Design, build, and maintain scalable, reliable cloud infrastructure centered on Windows-based systems.
- Manage Windows servers and services within cloud environments (GCP/IBM).
- Optimize performance and scalability in a multi-tenant Windows environment.
- Monitor site stability, performance, and security using common Site Reliability Engineering practices
- Manage and maintain Active Directory, DNS, DHCP, IIS, and other Windows services.
- Implement and manage Group Policy Objects (GPOs) for security and compliance.
- Ensure system security through the application of patches, updates, and security configurations.
- Improve management, and security of our services
- Document system design and procedures
- Provide clear status updates on projects in a timely manner
- Participate in monthly on-call duties
- Participate in weekly meetings as required
Requirements
- Strong experience with Terraform or other IaC tools, specifically for Windows environments
- 4+ years production experience with one or more public Cloud providers (AWS/GCP/Azure)
- Experience with Microsoft SQL Server administration is a plus
- Strong scripting skills in PowerShell; familiarity with other scripting languages (e.g., Python, VBScript).
- Strong Networking skills as they pertain to Cloud infrastructure
- Experience with test automation and CI/CD, such as GitOps
- Desire to automate everything
- Knowledge of best practices related to security, performance, and disaster recovery
- Intellectual curiosity that motivates you to keep on top of technical trends
- Highly organized and have the ability to juggle many tasks without losing sight of the highest priority items
- Stay focused under pressure, prioritizing and managing multiple projects simultaneously in a very fast-paced environment
- Extremely detail oriented, organized, a self-starter
- Demonstrate high ownership and ability to drive issues to resolution
- Excellent communication skills, both written and verbal
- You are self-motivated with the ability to work independently and in globally distributed teams
- You are service-oriented and enjoy working with engineers to make the software development process as painless as possible, providing continuous improvement
- BS in Computer Science, or equivalent experience
Annual US Hiring Range: $130,000.00 - $150,000.00 (negotiable based on exceptionally qualified candidates)
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
UJET is an Equal Opportunity Employer
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).
UJET DEI Statement
At UJET, everyone is welcome and supported in their development at all stages in their career journey with us. Fostering a diverse and inclusive culture is at the core of everything we do. It is embedded in our values to always: Be Human, Accountable, Respectful, Transparent and Speak up. We actively celebrate the unique attributes of our colleagues and work to create an environment of inclusion and belonging for them.
Fair Chance Employer
We value diverse experiences and we are committed to considering individuals with criminal records and providing a fair chance at employment.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!
Top Skills
What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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