We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets.We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let’s start with the role
We are looking for a WFM Project Executive to join our team and support our customer service operations worldwide. This role will focus on real-time monitoring, forecasting, capacity planning, and workforce optimization to ensure operational efficiency. The ideal candidate will work closely with multiple stakeholders across different regions to drive data-driven decisions and enhance customer experience.
As WFM Project Executive, you will:
- Monitor real-time performance, adjusting staffing plans as needed to optimize service levels.
- Analyze historical data to identify trends and improve forecasting accuracy.
- Collaborate with operations and other teams to ensure alignment on scheduling and workforce planning.
- Generate reports and insights for leadership, supporting strategic decision-making.
- Engage in continuous process improvement initiatives to enhance efficiency.
- Real-Time Management & Intraday Monitoring – Ensure service level adherence, manage real-time adjustments, and proactively address staffing gaps.
- Forecasting & Scheduling – Develop accurate short- and long-term forecasts and ensure optimized scheduling.
- Data Analysis & Reporting – Provide insights on workforce performance and drive improvements through data-driven recommendations.
What you will bring:
- Degree in Business Administration, Statistics, Economics, Engineering, or a related field.
- 2+ years in Workforce Management, preferably in a global environment.
- Experience in customer service operations, BPO, or tech companies is preferred.
- Proficient with WFM tools (e.g., Verint, NICE, Aspect, Tymeshift) and scheduling software.
- Strong analytical skills with the ability to interpret complex data and develop actionable insights.
- Advanced proficiency in Excel/Google Sheets and other data analysis tools.
- Excellent organizational skills, attention to detail, and ability to multitask.
- Strong communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
- Ability to work in a fast-paced environment and adapt to changing business needs.
- A problem-solving mindset with a proactive approach to managing operational challenges.
- Understanding of the gambling industry and its operational requirements is a plus.
- Fluency in English.
Kaizen Gaming Perks
- 🕑 Hybrid model of working;
- 🏃 A buddy will support you with your onboarding;
- 💸 Competitive salary package and bonus scheme;
- 👩⚕️ Health insurance for you and your family;
- 💰 Monthly meal allowance
- ⭐Developmental 360° feedback framework;
- 📚 Unlimited access to Udemy & continuous training
#LI-Hybrid
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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
What We Do
Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world. We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment. Why work with us Tech the Ride | Our Adventure We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment. Pick #oneteam | Our Culture We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as #oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done. Level up | Our Growth We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach. Press Play on Potential! Join our #oneteam
