Job Mission:
- This position is responsible for repair quality for WFJ stock and client good to ensure products in best condition without any defect issue. And in charge of all watch & fine jewelry related logistics / dispatch coordination.
- This position can contribute to brand image enhancement, Chanel et moi by providing best quality of WFJ product and service to the clients especially for Les Atelier services.
Key Responsibilities:
- Perform quality control on incoming and outgoing stock and repair goods for Fine Jewelry and Watch from BTQ
- Communication and coordinate with related party to ensure meet company quality standard
- Coordinate the process & communication for Local Repair (In House or External workshop) for Watch & Fine Jewelry
- Boutique or Les Atelier support / training for Repair related issue
- Repair good management by internal system (CASS & SAVE)
- Spare part management, ordering & inventory control by internal POS, AX or A/S system
- Coordinate related logistics arrangement from and to boutiques for all incoming and outgoing shipment (stock, consignment & repair) for Fine Jewelry.
- Bi-annual stock taking of Les Atelier Watch and FJ workshop with team
Role Specifications:
Academic / Professional Qualifications
- Bachelor's degree of 4 years of university or over the same degree
- GIA would be an advantage.
- Completion of academic courses of Jewelry making or major in Jewelry design would be an advantage
Work experience
- 2~ 3 years more of the solid experience in WFJ quality control and defective repair management
- Advantage if experience in WFJ high end brands
Required Competencies
- Fluent English writing and speaking
- Excellent communication and interpersonal skills
- Attentive to details
- Fast learner and team-player
- Positive attitude and good team spirit
- Client centric mind and refined manner& attitude as a representative of luxury WFJ industry
- Good computer office skill in Excel / word / power point and new system learning
Key Interactions / Stakeholders:.
Internal
- Les Atelier operation management team and embassadors
- WFJ Retail team, CX team & BTQ (mainly TFJS, Local merchandizing team, Local retail team)
- Les Atelier technicians & DRC Watch Repair Center (Watch technician, WFJ A/S admins)
- Logistics team
- Global or Regional WFJ after sales service team / WFJ Operation team
External
- External polishing workshop, External watch tool and material supplier
Top Skills
What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products.
Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship.
It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation.
At the end of 2019, CHANEL employed more than 28,000 people across the world.
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