We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.
As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.
At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.
Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.
***Proficiency in spoken and written English at an advanced level is required for this role.
A day in the life:
- The Web Development Manager (Shopify, Wordpress) oversees the web development division by managing the people, as a coach, leader, mentor, problem-solver, and do-er, alongside at the account level through executive, technical, and strategic support. This person is the go-to for “escalation” related items as they pertain to clients and internal team members, jumping in to support, coach, do, and mentor while ensuring client retention, employee retention, and product quality metrics remain healthy.
Responsibilities:
- Escalation Support: As a web development manager, you will support team members and account teams to problem solve any challenges that may be present at an account and/or personnel level. This may include: development tasks alongside account dev lead to coach and train, face to face time with clients, troubleshooting challenges, and ensuring sentiment returns to healthy before stepping out.
- Technical Client Lead: Oversee kickoff of high priority client roster, ensuring account excellence across entire book of web development client roster. This may include execution, escalation, coaching and more.
- Team Management: Manage the people and processes within the development team. Responsible for team organization, and ensuring that the team meets project goals and deadlines.
- Coaching: You will focus on coaching team members, guiding their development, fostering a collaborative and motivated work environment, and supporting their professional growth.
- Stakeholder Communication: Main point of contact between the development team and non-technical stakeholders. They translate technical concepts into business terms and provide updates on project status.
- Scoping of New Projects: Ability to define technical requirements, assess feasibility, allocate resources effectively and establish realistic timelines based on the project’s requirements.
- Performance Management: They are responsible for conducting performance reviews, setting goals, and providing feedback of web dev developers. They help individuals on the team align their work with broader organizational goals.
- Resource Allocation: Development managers hire and allocate resources, both human and technical, to ensure projects are adequately staffed and supported, in coordination with Head of Operations
Role Requirements:
- Educational Background: A bachelor's or master's degree in computer science, software engineering, or a related field. A solid technical foundation is essential for understanding the complexities of software development.
- Technical Expertise: A strong technical background can be advantageous. (Shopify, Wordpress). Development Managers who can understand and communicate with their technical team members more effectively tend to be more successful.
- Leadership and Management Skills: Strong leadership, team management, and interpersonal skills are crucial. Development Managers need to inspire, guide, and support their team to achieve project goals.
- New Business / Sales Experience: Experience scoping out new projects for net-new clients, and properly allocating timelines and resources designated to those projects.
- Communication Skills: Excellent communication skills, both written and verbal, are vital for interacting with team members, stakeholders, and other departments within the organization.
- Problem-Solving Abilities: Development Managers should be adept at identifying and solving problems that arise during the development process, whether they're technical, process-related, or interpersonal.
- Strategic Thinking: The ability to align software development efforts with organizational goals and strategies is important for contributing to the company's overall success.
- Business Acumen: Understanding the business context and how software development contributes to the company's objectives is essential for making informed decisions.
- Adaptability: The software development landscape is always evolving. A Development Manager should be adaptable and open to learning new technologies, tools, and methodologies.
- Experience: Previous experience in a technical leadership role, such as a team lead or senior developer. Experience in managing software development projects and teams demonstrates the candidate's ability to handle the responsibilities of the role.
- Language Proficiency: Bilingual- English and Spanish are required.
Key Performance Indicators (KPIs)
Client Retention and Escalation Management:
- Timeliness and clarity of project updates to non-technical stakeholders.
- 90% Client Retention Rate; excludes forecasted churn
- Active engagement within escalation related clients to create plans to solve or save issues
- Decrease in active escalations QoQ
Project Timeliness:
- 100% of projects completed within agreed upon timelines with clients across client roster; if timeline is not able to be met, establish proactive communication process across team and ensure clients and internal teams are all informed and aligned
- Average deviation from project timelines okay, as long as proper proactive communication takes place .
Quality of Deliverables:
- Establish formal and effective QC process that limits errors and improves QC related errors MoM
- Client/customer satisfaction scores related to software deliverables and QoQ improvements.
Team Management:
- Establish bandwidth related KPI metrics and standard across team to ensure profitability metrics remain ~ 30-35%, while maintaining maintainable bandwidth across team
- Ensuring team bandwidth ~7-9 WoW, with identification of bandwidth alleviation and support plan if outside this window
- Performance managing and DAP-ing relevant team members with speed and proactivity
Team Development:
- Develop team training roadmap with ~75% of team involved in trainings and skill development
- 80% Team Retention Rate
- 70% of Team Meeting Vital 5 Goals
Most Important Things (MITs)
- Client Excellence and Retention
- Team management
- Delivery of a top-tier web development product for our book of business
- Operational excellence
Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.
Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/. If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at [email protected] before taking any further action in relation to the correspondence.
Top Skills
What We Do
Power Digital is a data-driven, ROI-focused marketing agency. Our team consists of highly specialized marketing professionals who are proven at the large agency level and are experts in their fields. Our mission is to move away from the standardized "one size fits all" marketing approach and deliver customized solutions with measurable results.
Just like your business is unique, our digital strategy for you will be too. Our team understands that every business company has different analytics goals in mind and that different routes must be taken to accomplish them. We provide online marketing services & campaigns tailored to your business objectives and specific audience.
Transparency and collaboration are very important to us. We want to be more than just an agency. We want to become an extension of our clients’ marketing teams, delivering online marketing solutions both parties can be proud of. And how can we be an extension if we aren’t connecting and reviewing projects every week? Email updates are nice, but nothing beats hearing the inflection in a client’s voice when we share the good news. It is for this reason that we connect with our clients every single week. You can rest assured knowing that your brand is always on our mind when we’re providing online digital marketing services.
We understand that digital marketing has never been more competitive, which is why we stick to what we have always focused on: driving ROI. How do we do this? We help you connect with the right customers through our internet marketing services. Whether through social media or search engine optimization, we work to increase your brand's online presence in a meaningful way.
One of the reasons we're so confident in our ability to deliver amazing results is that we have experts in each key digital channel. From SEO and PPC to social media and PR, we work together to ensure our clients see the best results of each campaign. For us, efficiency and results are the names of the game.
