VP - Rewards Product Delivery and Issue Management

Job Description
Are you ready to take your career to the next level? At JPMorgan Chase & Co., we offer an exciting opportunity to be part of a team that is shaping the future of finance. As a Control Lead in the Rewards Product Delivery team, you will play a pivotal role in enhancing our control environment. Join us and be part of a culture that values innovation, collaboration, and professional growth. If you are driven by excellence and eager to contribute to a leading financial institution, we want to hear from you.
As a Control Lead in the Rewards Product Delivery team within the Loyalty organization, you will lead control activities and manage initiatives from start to finish. You will execute deliverables within our Control framework, ensuring a strong control environment across Loyalty. This role is part of Chase's Consumer & Community Banking group.
Job Responsibilities:

• Lead control activities within the Rewards Product Delivery team.
• Manage initiatives from inception to completion.
• Coordinate with multiple partners to maintain a strong control environment.
• Represent the team with professionalism and deliver high-quality work.
• Evaluate the effectiveness of management and business process controls.
• Perform assessments to identify risk trends and opportunities.
• Identify, analyze, and report key risk indicators.
• Develop recommendations to strengthen internal controls.
• Partner with business functions to resolve issues from audits and risk reviews.
• Lead or participate in regular calls with business partners.

Required Qualifications, Capabilities, and Skills:

• Bachelor's or Master's degree in relevant fields or equivalent experience.
• Minimum of 7 years in financial services in controls, audit, or related functions.
• Proficient in control/risk management concepts.
• Strong analytical and communication skills.
• Proficiency in Microsoft Office and Alteryx.
• Knowledge of Card operating systems and ability to analyze transaction details.

Preferred Qualifications, Capabilities, and Skills:

• Understanding of key business functions and relevant regulations.
• Effective communication and presentation skills.
• Strong interpersonal skills and ability to build relationships.
• Ability to work independently and manage priorities.
• Experience in evaluating management and business process controls.
• Ability to identify risk trends and enhance mitigation measures.
• Knowledge of internal policies, banking regulations, and accounting principles.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.