VP, Revenue Operations

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.

We are looking for an experienced VP, Revenue Operations to partner to our Sales Leadership team in making our Sales team as efficient and effective as possible by using data and metrics to anticipate and predict obstacles. You will be the “chief of staff” for our Sales Leadership Team and help establish vision, ensure processes are being followed and executed, and be predictive on strengths and weaknesses in the business to develop mitigation plans, ensure we have stop gap coverage, and accelerate what is working. 

You will report to the SVP, Sales and can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

• Lead all aspects of Sales operations including process optimization, technology stack, data integrity, and KPI analysis to build operation efficiencies and guide change management within our Sales teams
• Support Sales leadership through capacity planning, productivity review, market segmentation, territory carving, quota/incentive design, and headcount allocation
• Be a Technical Champion for the Olo Sales tech stack (Salesforce, Clari, Copilot, Zoominfo, Linkedin SalesNav, and more) and work with internal stakeholders to define a strategic roadmap, evaluate and implement new solutions, integrate to existing technologies, and help enable the global Sales organization with training and guidance on key capabilities.
• Maintain SFDC data accuracy for territory and account assignments, goals, account hierarchy, age of pipeline, tasks, and projects
• Operationalize a forecast methodology, and evaluate sales forecasting results and trends
• Build the sales compensation plans to drive and incentivize the right behaviors for results, and work with our Sr. Sales Compensation Manager to thoroughly communicate comp structure and provide accurate commission payments
• Manage a Deal Desk function to quickly and accurately provide answers to inquiries from Sellers. 
• Lead sales reporting processes and metrics; proactively monitor sales activities to maintain high levels of quality, accuracy and process consistency, and share key metrics for executive and board-level reporting.
• Lead change throughout the organization as a purveyor of best practices and process innovation
• Work with cross-functional teams to ensure that the Sales Operations team is meeting the needs of the business in terms of reporting, user support, and manager support, and work to keep them informed and engaged in a fast-moving environment
• Collaborate with Sales Enablement to conduct training sessions to educate the sales team on corporate functions, reporting, and tools

What We'll Expect From You

• 12+ years of progressive sales and/or sales operations experience, with 6+ years in leadership and people management roles
• B2B SaaS experience strongly preferred
• Previous experience growing and scaling a Sales Operations team (including Deal Desk and Sales Compensation) in a hyper-growth environment
• Comprehensive understanding of sales processes and methodologies in a scaled sales organization
• Excellent analytical and quantitative skills used to translate data and trends, along with market and customer insight, into the execution of a clear selling strategy
• Demonstrated success operating in a cross functional environment and delivering outcomes
• Proficiency with Salesforce with excellent analytical, reporting, data manipulation, dashboard creation and business intelligence skills, plus strong knowledge of other sales and BI tools like Clari

About Olo

Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $182,686 - $248,819 annually with an annual bonus target of 25%, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 

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