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Candidates must live in one of the following states: FL, GA, MO, NC, NE, SC, TN, TX, or VA.
BCA Financial Services, Inc. is an accounts receivable management company that connects consumers and businesses through customer-centric account resolution. We are in the business of helping consumers understand their healthcare bills and assisting them in resolving balances in a compassionate and friendly manner. We are a well-established company that values our staff, our clients, and the customers we all serve.
We are looking for a highly motivated and driven VP of Product, Innovation, and Application Systems to join our team.
Summary/Objective:
The Vice President of Product, Innovation, and Application Systems is responsible for advocating for consumer, client, and internal partner experiences while overseeing the development, maintenance, and optimization of business systems and applications. This position excludes infrastructure responsibilities but focuses on managing teams that handle business workflows, automation, and batch processes. The VP drives strategic innovation, ensuring technology solutions enhance customer, client, and internal partner experiences across all business units. They ensure regulatory compliance and adherence to industry best practices, recognizing that failure to follow best practices, even if not required by regulations, could still put BCA at risk. The VP also aligns technology solutions with client and internal needs, optimizing business processes for the organization.
Essential Functions:
Leadership and Strategy:
- Lead a cross-functional team including application analysts, business systems managers, and batch process administrators to ensure smooth, secure, and optimal functioning of enterprise applications.
- Develop and execute strategies for product innovation, focusing on enhancing both consumer and client experiences across multiple business lines.
- Establish and monitor KPIs that align with business goals, improving consumer experiences, and building client loyalty through the use of innovative technology.
- Champion customer and client experience, ensuring seamless integration across all business verticals, and embed insights into the organization to drive end-to-end improvements.
- Identify and resolve “pain points” in the customer/client journey, utilizing technology for both short- and long-term solutions.
Product Innovation:
- Drive the creation and implementation of new technologies, such as consumer and client portals, electronic signature solutions, online chat, and AI integrations.
- Ensure innovative approaches to consumer notifications via SMS, email, and other viable communication channels, including managing consent across these platforms.
- Maintain compliance with regulatory requirements, industry best practices, and client expectations in all product innovations.
Application and Business Systems Management:
- Oversee the configuration, management, and optimization of business applications and systems to support operational excellence.
- Leverage data and key performance indicators (KPIs) to identify opportunities for process optimization and ensure business systems meet the needs of both internal and external clients.
- Coordinate with business units to modify workflows and enhance processes through the effective use of technology.
Project and Change Management:
- Oversee application-related and innovation-driven projects, ensuring timely and on-budget delivery of system upgrades and process enhancements.
- Manage project timelines, resource allocation, and scope for all application and product innovation projects.
- Act as a change agent, driving the adoption and implementation of new solutions and technologies across all business lines.
- Assure documentation is developed and maintained.
Security and Compliance:
- Ensure all applications and business systems comply with relevant industry regulations such as FDCPA, HIPAA, PCI DSS, and others.
- Implement and maintain technology solutions that not only enhance the consumer and client experience but also maintain data security and integrity.
Collaboration and Client Relations:
- Collaborate with internal departments to ensure technology initiatives align with business objectives and client needs.
- Partner with external vendors, clients, and business units to manage the delivery and usage of supported products.
- Foster a service-oriented culture within the IT and product management teams, ensuring clients and end-users view the department as a problem-solver.
Team Development and Management:
- Lead and mentor teams focused on product development, application systems, and business workflows, ensuring alignment with strategic objectives.
- Provide coaching and professional development opportunities to team members, fostering an environment of innovation and continuous improvement.
- Conduct performance reviews, set department objectives, and provide clear feedback to support team development.
Qualifications:
- Bachelor’s degree in Information Technology, Product Management, or a related field; Master’s degree preferred.
- 10+ years of experience in product management, IT application and business systems management, or a similar role.
- Proven experience in driving product innovation and improving customer experiences.
- Strong project management skills with a track record of leading cross-functional teams.
- Expertise in business process automation, application lifecycle management, and regulatory compliance.
- Excellent leadership, communication, and problem-solving skills, with a focus on both innovation and operational excellence.
- Familiarity with business systems, customer portals, AI channels, and communication technologies (SMS, email, chat).
- Must live in one of the following states: FL, GA, MO, NC, NE, SC, TN, TX, or VA
Salary & Benefits
- Medical, Dental, Vision, Voluntary Life Benefits
- 401k with a company match
- Paid Holidays and Paid Time Off
- Remote work
BCA Financial Services, Inc. is an Equal Opportunity Employer.
What We Do
Who We Are
Over seventy-five years ago, BCA’s founding fathers laid the strong foundation for which BCA would continue to grow. They formed a culture of family values and corporate identity that the current owners continue to build upon today.
Since day one, we have collected compassionately and with a customer-centric approach which has contributed to our reputation of a successful organization and reliable partner. Earning the absolute trust of our clients and their consumers, and providing them with exceptional service are our guiding principles and the compass that guides our business decisions.
What We Do
We give our clients the peace of mind, security, and infrastructure you would expect from a larger organization but offer the flexibility and personalized service you would expect from a boutique business model. We pride ourselves on our ability to design solutions that are built around our clients’ unique business and customer service goals.
Our extensive knowledge of the accounts receivable management industry, significant consumer insight, and creative approach to revenue recovery allows us to be a strategic partner, focused on our clients’ goals.
How We Do It
We consistently meet client satisfaction and revenue recovery goals by combining decades of experience with emerging technology, a culture of innovation, and unique workflow strategies tailored to fit our clients’ needs and the needs of their consumers.
Our partners maintain a comfort level knowing that we are compliant with all necessary security requirements, state and federal regulations, and industry standards for maximum revenue recoveries.
