VP, Partner Success

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.

We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone. 

We're seeking a highly experienced and strategic VP, Partner Success who serves as the leader of our customer support, account management, and onboarding functions, providing a seamless and exceptional customer experience to users of Campspot software. The VP, Partner Success will serve as a leader of the Campspot business, and will work cross-functionally to align customer facing initiatives with the company's overall strategic objectives.

Key Responsibilities

• Develop and implement strategies that enhance the customer experience and drive customer retention.
• Oversee customer service, onboarding, training and account management teams to achieve performance objectives and KPIs.
• Drive partner engagement that results in revenue growth, market expansion, and improved profitability.
• Oversee the development and implementation of partner facing processes and procedures to ensure consistency and quality.
• Monitor and analyze customer feedback and data to identify trends and opportunities for improvement.
• Work cross-functionally to ensure that customer feedback is integrated into product and service development.
• Develop and manage departmental budget and resource allocation.
• Lead, mentor, and develop direct and indirect reports to drive partner engagement and satisfaction.
• Stay current with market trends, competitor activities, and industry developments to inform partnership strategies and drive innovation, fostering a culture of continuous improvement.
• Serve on the Campspot Leadership Team and act as a leader of the business.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field; MBA preferred.
• 8+ years of related experience, with at least 5 years in a leadership role.
• Proven track record in building and leading successful customer-facing teams.
• Strong analytical and problem-solving skills, with the ability to analyze customer data and feedback to identify trends and opportunities for improvement.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, team members, and other executives.
• Strong leadership and management skills, with the ability to motivate and inspire teams to achieve performance objectives.
• Familiarity with customer experience tools and technologies, such as CRM systems, social media platforms, and customer feedback tools.

Compensation and Benefits

• Base salary: $160-200k annually, depending on experience
• Competitive benefits, including employer-paid health and life insurance, as well as dental, vision, and disability insurance options
• 401(k) plan with employer match
• Flexible and casual work environment: we offer flexible PTO and a remote-first workplace
• Employee camping credit to encourage getting outdoors and experiencing our product!

While Campspot is a remote-first company, priority will be given to candidates located near our Grand Rapids, MI headquarters or our employee hubs in Denver, CO and Chicago, IL. Relocation assistance may be available to candidates interested in moving to a hub location.

Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. We’re looking to grow with people who embody our culture of learning, collaboration, and innovation. Today our portfolio includes two distinct but synergistic products: 

1. Campspot Management Software is the leading provider of reservation management software and tools for campgrounds and RV parks. It revolutionized the industry through its proprietary technology, allowing park owners to increase revenue through its inventory optimization tool and site-lock capabilities. 

2. The Campspot Marketplace (campspot.com and Campspot mobile app) is an online marketplace where travelers can find accommodations for their camping trips. Campspot’s inventory is 100% bookable and includes robust filters to help travelers customize their travel experience.