VP, National Lending Deposits Manager

COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and lender helping accelerate the transition to a sustainable and low-carbon economy. Headquartered in Chevy Chase, Maryland, Forbright is committed to accelerating the transition to a sustainable economy by financing visionary leader in clean energy, healthcare, technology, financial services, real estate, and other industries with extraordinary service.

COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible environmental, social, and governance practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION:  We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a more sustainable future.

JOB SUMMARY: The VP, National Lending Deposits Manager is responsible for managing daily operational functions in support of the Healthcare, Specialty Lending and Real Estate, and AP Leveraged Finance lines of business. This individual is responsible for driving innovative system implementations and processes to streamline deposit account opening and servicing activities, while ensuring that all activities are executed in accordance with policies, contractual provisions, and strong internal control.

DUTIES AND RESPONSIBILITIES:

• Manage the day-to-day operations of the National Lending Deposits team. This includes account opening, account management, records maintenance, monitoring of the group’s shared e-mail inbox, providing borrowers/customers with “white glove” customer service, and lead strategic discussions and implementations regarding future scope under the NLD umbrella with little supervision 
• Serve as a relationship bank liaison for supported Lending lines of business on deposit accounts, banking procedures, and controls 
• Ensure the timely and accurate processing of all Lending lines of business servicing requests, new account set-ups, and modifications 
• Provide sales, service, and execution support for new and prospective client relationships 
• Resolve escalated /complex customer service issues and provide guidance to the Lending lines of business team to interpret and explain bank policies and procedures and regulations 
• Provide active day-to-day support to the Lending lines of business team with customers as needed for complex problem resolution, escalation of issues, alignment of operational priorities, and communicate with both internal and external customers 
• Assist with urgent, complex requests by providing organized and accurate analysis on an ad-hoc basis 
• Maintain an in-depth knowledge of bank products and services in order to aide in identifying customer's needs and to provide solutions 
• Ensure that business objectives and activities adhere to bank policies and procedures and are following state and federal regulatory requirements 
• Assist with additional projects as needed 
• Perform other duties as assigned 

SUPERVISORY RESPONSIBILITIES:

• Supervise assigned employees by organizing and monitoring work progress 
• Maintain staff by recruiting, selecting, orienting, and training employees 
• Manage performance of employees through development, coaching, and counseling 

QUALIFICATIONS:

• High School Diploma required; Bachelor’s Degree in Business, Finance, or Accounting preferred
• Minimum of 6-8 years of experience in account officer type roles within banking operations required 
• Experience with FIS integrated systems preferred 
• Strong analytical and problem-solving skills that enable innovative ideas and recommendations 
• Ability to coordinate, collaborate, and to foster strong working relationships with stakeholders at all levels 
• Convey a sense of urgency and drives issues to closure while exercising a high level of initiative and judgement when making routine decisions 
• Accuracy and attention to detail is paramount to ensure and foster customer confidence 
• Leadership ability to react in an agile manner to execute efficiently and effectively 
• Excellent written and oral communication skills 
• Must be able to respond to emails or requests after business hours

The pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications and prior experience. $90,000 (entry level qualifications) to $115,000 (highly experienced).

POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:

• Remain in a stationary position

• Use hands and fingers 

• Utilize a computer monitor with visual acuity

• Operate technology or other office machinery such as printers, scanners, etc.

• Communicate clearly verbally and/or in writing with others

ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description. 

PERKS/BENEFITS:

• Comprehensive health, dental, and vision plans

• 4 weeks PTO

• 401k + company match

• Metro SmartTrip benefits ($50/mo)

• Remote or hybrid work schedules for most positions

• Bonuses for purchasing solar panels, electric vehicles, biking to work, etc.

• Paid subscriptions to Veterans Compost, Imperfect Foods, and more!

• Best Workplaces for Commuters 2023 & 2024 winner

• The Washington Post Top Workplaces 2023 & 2024 winner

• American Banker Best Banks to Work For 2023 winner

It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.