VP of Import Operations

The VP of Import Operations is responsible for providing high level support and overseeing handling of all aspects of air and ocean freight import (transport and customs) services. Candidates must have a strong understanding of the governmental compliance requirements of import operations and strong freight forwarding background. Our ideal candidate will have a proven track record of department and senior leadership and account management, enhancing customer satisfaction.

 
Responsibilities: 

• Oversee the Import Operations teams across different geographic areas in the US.  
• Drive operational excellence, enhancing customer satisfaction and maximizing profitability
• Create and set strategic goals for the freight forwarding division that align with overall corporate’s objectives, focusing on operational efficiency, growth and profitability
• Supervise the execution of all Import freight forwarding activities, managing customs clearance, and coordination of transportation.
• Develop strategies to enhance client’s retention, focusing on timely and cost-effective delivery; mitigate risks related to delays, regulatory changes, and interruptions in the global supply chain.
• Establish and maintain strong relationships with logistics service providers, customs brokerage team, etc.
• Identify optimization opportunities for the Import operations, processes that meet corporate compliance through analysis, monitoring and development of new techniques and strategies.
• Work with Branch Managers to evaluate staffing needs, conduct interviews, hire new staff.
• Actively develop and mentor team members on an ongoing basis, building positive morale and fostering a culture of high performance.
• Manage the financial performance of the Import departments, including revenue, cost control, and profitability.
• Oversee budgeting, forecasting, and financial reporting for the Import business across different areas in the US.
• Set KPIs to drive operational efficiency and financial performance for the Import departments.
• Ensure full compliance with regulatory requirements for Import operations.
• Drive commercial success, leading cross-functional teams.

Preferred Qualifications: 

• Bachelor’s degree in business, Supply Chain Management, Logistics, or a related field.
• 15+ years of experience in Import operations, freight forwarding, with at least 8 years in a senior management role. Managerial experience in departments with A-Z Import transactions.
• Strong understanding of Import and Customs Brokerage regulations, industry terminology, market dynamics, and operational requirements.
• Excellent communicator with interpersonal skills and ability to influence and collaborate with internal and external stakeholders.
• Strong leadership skills with the ability to inspire and motivate teams to achieve high performance.
• Ability to work under pressure in a very time-sensitive environment while maintaining positive morale.
• Ability to think strategically while also focusing on detailed operational execution.
• Strong analytical and decision-making abilities.
• A team player and leader by example.
• Ability to travel frequently in the US.
• LCB required.
• CCS preferred.