Key Responsibilities:
- Develop and maintain in-depth knowledge of VoIP technologies and best practices.
- Provide technical guidance and support to internal stakeholders on Microsoft Teams and Voice-related issues.
- Lead the migration of phone systems for new acquisitions to our RingCentral phone system.
- Configure and maintain Interactive Voice Response (IVR) systems.
- Manage number porting from various carriers to RingCentral.
- Maintain comprehensive documentation of configurations, processes, and procedures related to voice systems.
- Provide expert-level support for various Office 365 workloads, including Exchange Online, Microsoft Teams, and Enterprise Voice, with specialization in at least one of these areas.
- Perform root cause analysis to quickly recover from service interruptions and prevent recurring issues.
- Adhere to ITIL best practices and change management processes.
- Review business practices and make recommendations for improvements in voice solutions.
- Maintain and develop documentation, including Standard Operating Procedures (SOPs) and System Architecture Guides, in accordance with organizational policies and standards.
- Collaborate with all IT teams to support their communication and collaboration needs.
WHAT WE ARE LOOKING FOR:
- Minimum 5 years experience in VoIP technologies, Microsoft Teams Voice, and RingCentral.
- Strong knowledge of Office 365 workloads, including Exchange Online, Microsoft Teams, and Enterprise Voice.
- Experience with IVR configuration and number porting processes.
- Solid understanding of ITIL best practices and change management principles.
- Excellent problem-solving and troubleshooting skills, with the ability to perform root cause analysis.
- Strong documentation skills and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Excellent communication and interpersonal skills.
Preferred Qualifications:
- Bachelor's Degree
- Certifications in Microsoft Teams Voice, Office 365, or related technologies.
- Experience working in enterprise environments with complex voice solutions.
- Familiarity with other collaboration tools and platforms.
Top Skills
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
