VoIP Engineer SME

VoIP Engineer SME

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:
CACI is seeking a VoIP Engineer - SME to join our project engineering team on a contract supporting the enterprise VoIP infrastructure at the Department of Homeland Security. The VoIP Engineer - SME is primarily focused on sustainability and enhancement of the Cisco Call Manager and MS Teams environments. This position will work closely with the Unified Communications Team, the UC Project Engineer, Chief Architect, and the Customer to iteratively define and solution VoIP operation and engineering enhancements, develop concept of operations, roadmaps and facilitate enterprise IT strategy execution sessions.
Responsibilities:
Serve as a Engineering team member responsible for modernization of the existing and future VoIP systems and solutions for a federal enterprise network. Responsibilities include:
• Responsible for the assessment, engineering, implementation, and modernization of Unified Communications and VoIP systems (Cisco CM, CMS, VTC and Microsoft Teams) for a federal government customer's distributed enterprise network environment.
• Provide detailed information for hardware and software selection, implementation techniques, and tools for the most efficient solution to meet business needs, including present and future capacity requirements. 
• Validate system requirements and provide recommendations to enable transition from the Department of Homeland Security (DHS) network to an agency owned and managed network.
• Advise senior level customers on solutions and optimization.
• Assist the Project Manager with developing presentations and reports; prepare and present plans and changes to Technical Review Board.
• Assist with risk management to minimize project risks.
• Work with and manage Windows Active Directory, Group Policy, SCCM, virtual servers, VMware, and Azure including support of AD migration of accounts and objects.
• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
• Stay up to date on the latest technology trends.
• Conduct knowledge-sharing sessions with more junior members of the team.
Qualifications:
Required: 
• Ability to obtain DoD Security Clearance, US Citizenship is required
• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
• BA/BS + 8 years of applicable experience
• Strong hands-on experience with products: Cisco Unified Call Manager (CUCM), Cisco VoIP, Cisco Meeting Management (CMM), Cisco Meeting Server (CMS), Cisco Telepresence Management Suite (TMS), Cisco Unified Contact Center, Expressway, Webex, and Microsoft Teams
• Strong experience working with Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), Cisco Presence Server (IM&P) and Cisco Unified Contact Center Enterprise (UCCE)
• Strong knowledge in UC and how it works in a collaborative environment over switching, routing, firewall, balancers, cloud, MPLS, QoS and WAN technologies, along with the ability to document this using Visio and office documentation processes
• Experience with implementing, troubleshooting, and maintaining UC related technologies, such as telephony/voice mail, video streaming, video teleconferencing, enterprise web conferencing, SIP Trunking, Instant Messaging, Chat, and Presence, digital signage, E-Fax, Space Management Reservation System, and Call Center
• Experience and understanding of dialing protocols to include H.323, E.164, and SIP
• ITIL Foundation certification (not required to start but expected to attain in first six months)
• Experience using Service Now service management software (or similar tool) to document incidents and service requests
Desired:
• Previous DHS or DoD experience
• CCIE, CCNP Collaboration on Telepresence/Video
• ITIL v4 Foundations
• Familiarity of NIST security guidelines, such as 800-53 and 800-63, and good understanding of security fundamentals, as well as authentication with OAuth, SAML etc.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$109,800 - $241,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.