Voice Fraud Product Owner

About this role:

Wells Fargo is seeking a Lead Product Manager to have product ownership responsibility in the Voice Fraud product area within the Fraud Management Product group that is a part of Wells Fargo Global Operations.  The ideal candidate will have demonstrated product management and technology delivery experience in a complex and highly matrixed environment.

In this role, you will:

• Manage all phases of the product management life cycle from ideation to delivery.

• Be accountable for overseeing one or more cross-functional agile teams responsible for executing the strategic vision of the product area.

• Translate the product area vision into well-defined product requirements including features, user stories and acceptance criteria.

• Own responsibility for prioritization and refinement of the team’s backlog

• Allocate resource capacity effectively and manage delivery of the team’s commitments.

• Collaborate with Scrum Masters to define sprint goals, sprint capacity and monitor sprint productivity.

• Build and maintain strong business and technology relationships.

• Work closely with the Product Area Leader, other Product Owners, Technology Leaders and other scrum and product resources to manage impediments and dependencies.

• Communicate effectively with partners and stakeholders from across the enterprise.

• Own responsibility for defining test requirements, test data and coordination of testing.

• Ensure all risks are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Be an innovator and thought leader.

Required Qualifications:

• 5+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, and education.

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills.

• Comfortable working under pressure, in a fast-paced and results-driven environment.

• Demonstrated ability to effectively build business and technology relationships.

• Demonstrated experience managing a product from ideation to delivery.

• Experience in the development and management of product roadmaps.

• Experience delivering software products using agile/scrum principles.

• Demonstrated experience developing fraud, financial crimes, or cybersecurity products.

• Demonstrated experience with call center and voice systems.

• Demonstrated experience with database systems, processes, and management routines.

• Facilitation and collaboration skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives.

• Experience navigating complex matrixed organizations and teams.

• Advanced PowerPoint and Excel skills.

Job Expectations:

• Able to travel on occasion.

• Hybrid Role, 3 days in the office, 2 days remote

• No Visa Sponsorship

Locations of Posting:  Concord, CA; Charlotte, NC; Chandler, AZ; San Antonio, TX; Salt Lake City, UT; Roanoke, VA; West Des Moines, IA 

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$84,000.00 - $179,200.00

Posting End Date:

2 Mar 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.