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JOB REQUIREMENTS:
Knowledge/Skills/Abilities
•Work on appropriate level infrastructure tasks and tickets in the queue to plan, implement, and support virtual infrastructures.
•Stays current with emerging technologies related to respective technology domain.
•Exercise good judgment in decision making during Sales to Support transition to deliver FANATICAL results.
•Create great first impression Fanatical Support experience by serving customers and setting the correct expectation.
•Ability to lead the VMware team in the absence of an immediate frontline manager.
•Excellent ability to handle multiple tasks and prioritize work to maintain required productivity levels.
•Excellent problem-solving abilities, coupled with a desire to take on responsibility.
•Possesses advanced written and verbal communication.
•Strong Knowledge of ESXi, VCenter, Zerto, SRM.
•Intermediate Knowledge in vSAN, NSX, Windows and Linux.
•Develops internal wikis and procedures for relevant technology domain.
•Provides primary interface between the client and project manager for basic to intermediate projects.
•Gathers data for reporting and analysis and works appropriate tickets in queue.
•Acts as the primary interface for the client or project manager for basic to intermediate projects.
•Understanding of storage best practices for SAN and NAS, Windows and Linux operation systems, File systems, SQL, MySQL, Oracle, and Exchange.
•Implement large, complex enterprise-class solutions using Citrix, Microsoft, and VMware technologies.
•Ensure the control, integrity, and accessibility of the VMware environment for the enterprise.
•Perform regular checks of system components for errors and application of necessary corrective action.
•Basic knowledge of Microsoft platforms and technologies including IIS and SQL Server.
•Basic operating systems knowledge (Windows and Linux)
•Basic network administration skills. Basic working knowledge of fiber channel SANS.
•Basic working knowledge of NFS
Education
•Bachelor’s degree in computer science, Management Information Systems, or a related field
•5+ years of additional related experience may substitute for the degree requirement.
Experience Required
•4 - 5+ years of technical engineering and administration experience
•Technical customer support experience in a cloud hosting/technology environment Physical Demands
•May require long periods sitting and viewing a computer monitor.
•May require work on non-traditional shifts.
•Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.
Top Skills
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
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