Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
We are seeking a highly skilled Operations Engineer with extensive experience in virtualization technologies to provide end-user support and ensure efficient troubleshooting and resolution of issues.
The ideal candidate should possess a proactive mindset, strong customer handling skills, and the ability to collaborate with global users and stakeholders.
Key Responsibilities:
1. Troubleshooting & Technical Support: Provide expert support to end users, specifically focusing on virtualization technologies such as Microsoft Hyper-V and Oracle VirtualBox. Investigate, troubleshoot, and resolve complex issues efficiently.
2. Solution-Oriented Approach: Use an inquisitive and can-do attitude to handle the complexities of users’ virtualization needs, offering tailored solutions and implementing best practices to ensure optimal system performance.
3. Customer & Stakeholder Management: Act as a trusted consultant for users across the globe, handling escalations effectively and ensuring that issues are resolved promptly and professionally.
4. Documentation & Knowledge Management: Develop and maintain comprehensive Knowledge Base Articles in our document repository. Create and update customer-facing documentation and contribute to the release management process to ensure seamless service delivery.
5. Performance Metrics & Continuous Improvement: Monitor support metrics to ensure compliance with service-level agreements (SLAs). Work independently to drive improvements and reduce incident and failure ticket rates.
6. Proof of Concept & Evaluation: Conduct Proof of Concept (PoC) evaluations for new virtualization solutions, assessing them from both technical and commercial perspectives to enhance workplace solutions. Job requirement:• Strong experience with virtualization technologies, with specific knowledge of Microsoft Hyper-V and Oracle VirtualBox.
• Excellent problem-solving skills, with the ability to manage complex user requirements and devise innovative solutions.
• Proven experience in handling escalations and supporting global users and stakeholders.
• Ability to create detailed, user-friendly documentation and contribute to the knowledge management and release management process.
• Familiarity with support metrics, SLAs, and independent management of support improvements.
• Experience conducting Proof of Concept (PoC) evaluations of new virtualization technologies.
Qualifications
B.E/MCA
Additional Information
3-5 years
Top Skills
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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