VP & Segment Leader (GM), SaaS

The VP & Segment Leader (GM), Performance Markets is responsible for meeting the financial performance, customer satisfaction and market growth targets for the software segment including revenue responsibility.

In addition to the full P&L responsibilities, the VP & Segment Leader (GM) will be responsible for the overall product and Go-to-Market strategy, and for meeting the financial performance, customer satisfaction and SaaS software growth targets in both Canada and in the United States tax preparation market. This individual has accountability for the development and execution of market strategy, multigenerational product roadmap and the overall portfolio lifecycle, the total customer experience, and the overall health of the talent profile in the organization.

The focus of this position is to lead the development and successful execution of a strategy and plan to continuously strengthen the core software business, with particular attention to SaaS product offerings in the US and Canada; to identify the best opportunities for market and product expansion to support an aggressive growth agenda; and to ensure the organization is operating as efficiently as possible with an inspired, engaged, and talented workforce.

The VP & Segment Leader (GM) is a commercially driven leader, responsible for managing the business in service of three key stakeholder groups: WK shareholders, WK customers, and WK employees. All business activities should be leveraged to the benefit of these stakeholders to ensure that the business remains strong internally, to the market, and delivers on financial commitments.

This is a hybrid office role, aligned with hybrid office expectations for Wolters Kluwer executives. 

Essential Duties and Responsibilities:

• Manage the Segment P&L to meet all top-line and bottom-line financial commitments for Canada and the US tax preparation segment while strengthening the business for the long term. Relentlessly pursue operational efficiency to strategically invest in growth opportunities.

• Develop and maintain a deep knowledge of the core software business in Canada and the US tax preparation market, including refund transfer products. 

• Develop and maintain scale and scope of total market opportunity, customer profile, market ownership, competitive landscape, and market trends in core customer segments to effectively evaluate prospects for share of wallet growth, increased market share, and expansion into logical adjacencies. Utilize customer insights analysis in the planning for optimizing price and market positions.

• Develop and effectively execute a go-to-market strategy for growth including, but not limited to, optimizing current product offerings, leveraging new product opportunities to enhance existing service offerings, evaluating options for new solutions sets for customers and strategically operationalizing those, strengthening underperforming customer segments, identifying and pursuing new customer segments, developing and executing on appropriate marketing and communications to powerfully articulate the value proposition to the market, evaluating and implementing channel strategies including tax preparation reseller partnerships.

• Develop and lead the execution of a robust product roadmap based on North American cloud technology platform strategy that leverages the highly extensible architecture of the core platform as a strategic asset for the delivery of additional products and solutions.

• Develop and execute a legacy migration and market acquisition strategy that ensures the Segment meets TAA Division expectations.

• Translate business strategy into a compelling and inspiring “call to action” for employees. Focus on securing and developing the right talent to meet current commitments with an eye to future growth; maintain a bench of highly capable, diverse, and engaged talent with the capability to deliver on growth aspirations.

Education: 

• BS/BA or equivalent required

• MBA Preferred

Experience: 

• Requires 15+ years of Product Management with 7+ years direct P&L management and people management experience with preferred working experience in one or more of these areas: B2B software solutions, Professional Information services, Enterprise technology leveraging AI/GenAI solutions

• Ability to optimize current product and bundle offerings, leveraging new product opportunities to enhance existing services, evaluating options for new solutions, and strategically operationalizing those

• Experience in strengthening underperforming customer segments, identify and pursuing new customer segments, and develop and execute appropriate marketing and communications to articulate the value proposition to market

• Ability to evaluate and implement channel strategies, including reseller partnerships, to represent the brand while strengthening customer relationship

Other Knowledge, Skills, Abilities or Certifications:   

• A strong leader with outstanding leadership, people, and process management skills

• Outstanding planning (strategic and tactical), negotiation and execution skills

• A successful track record in successful product development, execution and commercialization

• Keen ability to assess, analyze and decide in complex situations

• Excellent facilitation and collaboration skills

• Strong communication, influence and partnering abilities

• Agile thinking and analytical skills