Vice President - Payments Global Investigations

Job Description
Diversity, Equity and Inclusion are the cornerstones of our culture at JPMorgan Chase. We embrace diversity, recognize that diverse talent strengthens our workforce and is linked to our success. We are bound to a culture of openness, meritocracy and believe in giving everyone an equal opportunity to succeed while bringing their whole & authentic selves to work. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. We believe different perspectives add strength and creativity to the work we do and results in enhanced client & employee experience. If you are passionate, curious and ready to make an impact, we are looking for you to help us grow and position our businesses for the future.
As a Vice President within Payments Global Investigations team, you will have a direct reporting line into the Head - Global Investigations and will be directly be responsible for the day to day operations, including transaction processing, client service and database controls. You will be responsible for understanding the key metrics and risk components within drive each LOB and manage the team to meet the financial plans put forth by these LOB's, while partnering globally with the regions where the business operations are located. You will be responsible for maintaining staff and budget requirements
Job responsibilities

• Manage Team Performance and Staff development
• Manage Overall Governance on the Function, both People and Process. Ensuring a daily review of all Control execution aspects and tracking project completion. Driving all teams towards the aligned goal and highlighting bottlenecks
• Responsible for meeting client deliverables with a high level of timeliness and accuracy
• Develop an environment of continuous focus on quantifiable productivity and quality. Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
• Review regularly procedures assuring new processes are documented.
• Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Interact with global location managers in an effective and professional manner.
• Monitor all relevant Management Information System data ensuring all issues have been resolved expediently.
• Lead and manage multiple projects
• Identify department strategy and plans related to broader organizational goals and direction.
• Work directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions.

Required qualifications, capabilities, and skills:

• Minimum 3 years of experience as a Vice President or equivalent in a Payments role focusing on payment processing, investigation, lifecycle, etc.
• Experience in Work Queue management
• Established background handling a diverse team composing of people managers and individual contributors, totaling to not less than 30 FTEs
• Has strong people management skills, with ability to influence culture
• Possesses a control and results-oriented mindset, with experience in proposing and leading process efficiencies
• Amenable to following core UK-based hours (approximately 4PM-1AM PH Time), and flexible to adjust as business needs

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.