Vice President of Operations PhilRX

Company Overview

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. 

Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview: 

We are looking for a senior operational leader to manage and support Phil’s pharmacy team through a period of rapid growth. This team - made up of highly motivated individuals of pharmacists, technicians, and administrative specialists - is critical for timely and compliant processing of patient prescriptions. This role will ensure we have the right people, processes, and structures in place to deliver on that mission.

This is a leadership role with a focus on people management, coordination, and implementation of optimized business processes. You will be responsible for successful outcomes in areas such as productivity, quality control, and team engagement. Though experience in pharma or healthcare is not required (though preferred), the ideal candidate must have experience in managing medium to large-sized operational teams (100+) and the flexibility and eagerness to thrive in a start-up environment.

Job Duties:

• Operational strategy: You will develop long-term goals and associated production KPIs (e.g., SLAs) and work with direct reports to execute operational plans to achieve them.

• Staff + workforce management: You will be responsible for hiring, training, and managing the pharmacy staff. This includes creating work schedules, conducting performance evaluations, and addressing any staffing issues or conflicts.

• Process optimization: You will identify operational weaknesses and help improve or innovate new processes or tooling to keep the team efficient and error free.

• Quality assurance: You will help strengthen the team’s quality assurance program by setting the right standards, process, and feedback loops to minimize processing errors.

• Compliance and regulatory adherence: You will coordinate with our compliance and legal specialists to ensure that the team operates in accordance with all applicable laws and regulations. 

• Collaboration and communication: You will be a key voice and partner with internal teams to help drive cross-functional initiatives.

Requirements:

• Bachelor’s degree in Business, Healthcare Administration, Organizational Leadership or Operations Management preferred.

• High-volume pharmacy operations experience preferred

• 7+ years of professional experience in a high-volume and extremely fast-paced, production-focused environment (e.g., customer support, manufacturing)

• Proven ability to manage effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations

• Prior professional experience with optimization, processes, systematic organization, program/project management

• Demonstrated data and analytics experience; Excel/Sheets proficiency is preferred 

• Strong attention to detail and project management skills

• Outstanding communication skills. Including public speaking and ability to present effectively in front of peers and senior leadership

• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Juggling those can be challenging, and this should be a strength.

• Thrive on change and operate flexibly - priorities can change quickly, so you must be nimble while positively bringing the team along for the ride

• A high bar across the board - from your own contributions to the people you work with to the products you work on - you will set the bar for operational excellence

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech

• Hybrid working environment

• Competitive compensation (commensurate with experience)

• Full benefits (medical, dental, vision).

• 401(k) contribution opportunity.

Phil Inc. is an equal-opportunity employer.