Vice President, Investor Operations

Blue Owl (NYSE: OWL) is a leading asset manager that is redefining alternatives®. 
 

With over $250 billion in assets under management as of December 31, 2024, we invest across three multi-strategy platforms: Credit, GP Strategic Capital, and Real Assets. Anchored by a
strong permanent capital base, we provide businesses with private capital solutions to drive long-term growth and offer institutional investors, individual investors, and insurance companies
​differentiated alternative investment opportunities that aim to deliver strong performance, risk-adjusted returns, and capital preservation.

Together with over 1,100 experienced professionals globally, Blue Owl brings the vision and discipline to create the exceptional. To learn more, visit www.blueowl.com.

Position Overview

The Investor Operations team oversees:

(i) investor and distribution syndicate onboarding (Institutional / Retail investors along with Wirehouse Relationships)

(ii) operational components of product launches;

(iii) capital raise reporting;

(iv) capital activity and communications, e.g. capital calls, dividend payments, tenders;

(v) shadow tracking and calculations of all investor and capital activities;

(vi) investor performance reporting;

(vii) tracking of all broker dealer economics/commissions;

(viii) ad-hoc questions from internal sales team and investors; and

(ix) oversight of related service providers.

Responsibilities:

• Develop and maintain comprehensive expertise in mechanics, complexities and regulatory sanctions of each fund, ensuring smooth operational workflows.
• Facilitate clear and timely communication of capital events to key distribution partners and financial advisors.
• Manage relationship with fund administrator, including holding weekly calls, escalating investor issues, providing updates on onboarding pipeline and capital activity, and reviewing their deliverables prior to posting to investors.
• Handle potentially sensitive and highly confidential communications for investors
• Review capital call notices, distributions and PCAPs in coordination with fund accounting team.
• Assist in managing to completion inbound inquiries from investors, financial advisors, and other key partners, including the Blue Owl Sales Team.
• Aid in development of technology platforms to improve client experience and enhance operational performance.
• Analyze and gather key fund -offerings and strategies from legal and financial documents, including Prospectuses, PPMs and LPAs.
• Identify patterns in client inquiries to develop proactive solutions that address common concerns and improve operational efficiency.
• Primary liaison across the middle back office and sales team on certain initiatives.
• Accurately reconcile investor information between internal records and those of the transfer agent to maintain data integrity and facilitate smooth transaction processing.
• Lead projects to enhance the functionality & efficiency of the team, including developing & optimizing key internal reports for scalability.
• Build and maintain effective, mutually beneficial working relationships with custodians, transfer agents, key Wirehouse / broker dealer home offices, and third-party vendors.
• Collaborate effectively within a dynamic team environment that supports multiple internal departments and external stakeholders, adapting to various roles and responsibilities as needed.
• Supervise and mentor shared resource Associates & Analysts to deliver tasks & projects efficiently.

Qualifications:

• 7+ years of experience in the financial services industry, with a strong understanding of industry standards and practices.
• Bachelor’s degree required.
• Accountable and reliable.
• Self-motivated and proactive individual with the ability to work independently and take initiative on projects with minimal supervision.
• Proficient in Microsoft Office (Advanced in MS Excel & PowerPoint).
• Effective communicator, both verbal and written.
• Strong Organizational skills a must, with the ability to meet deadlines in a fast-paced environment.
• Ability to manage multiple tasks and responsibilities while maintaining a high level of accuracy and attention to detail, ensuring all deliverables meet quality standards and deadlines.
• Familiarity with Anduin, iCapital & CAIS platforms a plus.
• Registered & Private Fund experience required.
• Understanding of asset management middle/back-office functions, including but not limited to trade settlement, reconciliation, and reporting.
• Experience working with Fund Administrators in the Alternatives space (DST Systems, DTCC, NSCC SEI, State Street, etc.)