Vehicle Support Engineer

Vehicle Support Engineer UK

INEOS Automotive – Built For More

Story so far

Since we started our journey to build a no nonsense 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry. We’ve made our way from vision to prototype. We’ve secured a world-class production facility and delivery team. We’ve delivered Grenadiers to customers all around the world. We’re building our double cab pick up, the Quartermaster.

People and Culture

Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary.

If this sounds like you, let’s talk.

The Vehicle Support Engineer will join our UK/Ireland team and will be responsible for day-to-day vehicle support, from a Technical Service Engineering perspective. This newly created position will be vital in ensuring customer brand confidence is maintained whilst also identifying process improvement opportunities. The individual will work closely with our global HQ technical team to review repairs, offer direct assistance (remote and in person), compile technical reports, coach, educate and develop both Internal teams and our service network, and in an ambassador capacity.

Responsibilities include (but are not limited to):

• This role will ensure that the Customer remains at the centre of all the aspects required
• Work closely with the Aftersales UK/Ireland team, the Technical Service Engineering team to implement processes and structures across inter divisional & wider Ineos Automotive teams
• Undertake field visits to retailers & customers, support press & special events in UK/Ireland national, often with short notice and in accordance with internal processes, action an appropriate response within SLA’s
• Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims & repairs in close collaboration with technical services team
• Assisting workshops with the efficient process of repair with a ‘fix once, fix first’ approach
• Work alongside the Call Centre team to ensure all customers are contacted post repair, and to ensure total satisfaction is achieved
• Offering direct support to non-Ineos repairers both from partner networks and independents
• To work extremely closely with the aftersales team and wider business in technical, parts and warranty process issues, to ensure continuous improvement remains central to the role

What we are looking for:

• The right candidate will preferably come from an automotive aftersales background, have strong diagnostic and analysis skills and be able to work to a very wide scope of expectations and wear many different hats
• Recognised technical qualification or experience based equivalent
• Broad experience, in many, if not all Automotive Technical Service Engineering Aftersales disciplines
• Able to use, understand and develop Technical Aftersales tools, diagnostic equipment and strategies for best practise
• Very strong drive for continuous improvement – a Kaizen mentality
• Ability to work in both office and field-based setting with a customer focused repair and service excellence approach

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation!